Nash Tong
Senior Customer Service Manager @ TDCX
About
I have worked within the field of customer service for more than 8 years. During this time I have gained experience on how to communicate with people. I had the responsibility for handling the most difficult customer inquiries. This has enabled me able to deliver information in a professional way, and to adjust this information to suit the individual needs of each customer.
Malaysia
WP. Kuala Lumpur
Outsourcing/Offshoring
Process Improvement, Leadership, Chat, Customer Service Representatives, Workforce Management, Customer Service Operations, Call Center Administration, Corporate Strategy, Talent Management, Human Resources (HR), Interviewing, Critical Thinking, Decision-Making, Personal Development, Team Leadership, Communication, Customer Service, High Stress Environment, Leading Positive Change, Stress Management
Experience
Senior Customer Service Manager
TDCX
Kuala Lumpur, Malaysia
Team Lead
Sutherland
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Education
Chinese Culture University
Interior and Landscape design
Nash Tong's Contact Information
Phone
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