Narongsak Tonthong

Responsible Xiaomi brands Xiaomi thailand store Xiaomi home appliances (Collaboration partner) Xiaomi smart appliances • Manage and oversee the official Xiaomi brand stores across major e-commerce platforms including Shopee, TikTok Shop, and Lazada, ensuring efficient daily operations and strong sales performance. • Monitor and analyze key e-commerce performance metrics including GMV, traffic, conversion rate, and sales trends to identify growth opportunities and optimize store performance. • Develop and maintain data dashboards and performance reports to track KPIs, campaign effectiveness, and overall business performance. • Plan and execute platform campaigns, promotional strategies, and pricing optimization in collaboration with platform Key Account Managers to maximize revenue and brand visibility. • Coordinating with warehouse and supply chain teams to ensure sufficient stock availability during major campaigns and peak sales periods. • Collaborate with external outsourcing teams to support store operations, campaign execution, and operational processes, ensuring alignment with business goals and platform requirements. • Work cross-functionally with marketing, logistics, and after-sales teams to ensure smooth order fulfillment, operational efficiency, and a positive customer experience. • Identify operational issues and implement data-driven solutions to improve store performance, operational workflows, and platform compliance.

- I’m the only SKAM in the Lifestyle cluster with merchants participating in the JBP program. - Key account management for social sellers on Shopee's platform - Ensure the growth of sellers under management both in term of transaction volume and social program participations - Ability to foster relationship and pitch key social programs to sellers over the phone and in-person - Ability to manage large volume of phone calls for key account management follow-ups and sales pitch - Educate sellers on the details and benefits of the core Shopee’s platform program and Shopee’s social commerce program - Educate sellers on the key tools and strategies of social media including posting, boosting and monitoring traffic on social media - Educating sellers on Shopee features, Shopee promotional campaign and market insights - Build long-term relationship and foster trust with sellers under management - Negotiate deals with sellers within the parameters of the program that Shopee have determined - Implement campaigns for new sellers, analyse and report their performance

1. Page TIDPRO - Acquire, Research, Gather information and compare the pricing of products (mainly in Electronics, Home Appliance and Life Style) and Tickets & Vouchers (Flight Ticket and Food deal) to ensure the worthiest content for creation and publishing. - Co-work with Lazada, Shopee, Skyscanner and other e-commerce platforms to explore & ensure the deal, especially on campaign day that aligned with platforms (D-Day, Mid-month, Payday, etc.) - Create contents (1) Sale Promotion Content (80%) and (2) Life-style content (20%) to publish on official Facebook page (PRO-Addict) and official Instagram account. - Responsible for assigned slot for content publishing scheduling both on official Facebook page (PRO-Addict) and official Instagram ac1. Page TIDPRO - Acquire, Research, Gather information and compare the pricing of products (mainly in Electronics, Home Appliance and Life Style) and Tickets & Vouchers (Flight Ticket and Food deal) to ensure the worthiest content for creation and publishing. - Co-work with Lazada, Shopee, Skyscanner and other e-commerce platforms to explore & ensure the deal, especially on campaign day that aligned with platforms (D-Day, Mid-month, Payday, etc.) - Create contents (1) Sale Promotion Content (80%) and (2) Life-style content (20%) to publish on official Facebook page (PRO-Addict) and official Instagram account. - Collaborate with Graphic Team, to brief a content to be aligned the objective of each projects/contents - Support to team leader and help monitoring for social engagement and Ads improvement. - Communicate and comfort the brands on marketing content planning project. 2.Page ProTookSure - Acquire, Research, Gather information and Compare pricing of products (Electronics and Home Appliance) Co-work with Lazada, Shopee and other e-commerce platforms to explore & ensure the deal, especially on campaign day that aligned with platforms (D-Day, Mid-month, Payday, etc.)

- Oversaw a team direction to align with context/situation in each responsible areas. - Led and controlled a campaign team. - Key coordinated both internal party and external. - Did a fieldwork in various areas to collect data/feedback for strategic planning. - Gathered people's inquiries in areas and conducted properly documents with relevant departments. - Co-established a vaccination system against COVID-19 with the district office for people in responsible areas. - Key operated and coordinated with referral center (bed providing for covid-19 patients) - Managed and planned a schedule daily, weekly, monthly for the team. - Designed and created all Art Works for the team (Printing media/Social Media/PR) - Managed and controlled all team's communication channels (Facebook, Line, TikTok)