Narjis Rafiq

Marketing Specialist @ Action8

Country

Saudi Arabia

City

Riyadh Region

Industry

Military

Skill

Front Office Operations, VIP Services, Guest Experience, Guest Satisfaction, Communication, Guest Services, Food and Beverage Management, Cancellations, Food and Beverage Operations, Client Presentation, English, Hospitality Management, Customer Relationship Management (CRM), Upselling, New Hire Training, Concierge Services, Hospitality Industry, Guest Service Management, Guest Relations, Customer Service

Experience

Marketing Specialist

Action8

2021-8 - Present · 5 yrs 2 mos

Riyadh, Saudi Arabia

marketing

Guest Relations Officer

KK Production

2022-1 - 2024-8 · 2 yrs 8 mos

Welcomed and assisted clients and guests during events and productions. Coordinated with event teams to ensure smooth guest handling and customer satisfaction. Managed VIP clients, handled special requests, and provided personalized services. Resolved client concerns quickly and maintained a professional atmosphere. Maintained guest and client records, ensuring proper follow-up and communication.

Front Desk Officer

HOLIDAY INN HOTEL

2019-2 - 2021-12 · 2 yrs 11 mos

Assisted in guest registration, room allocation, and concierge services. Answered guest inquiries regarding hotel services and local attractions. Processed reservations, cancellations, and amendments via telephone and email. Supported the sales team with up-selling room categories and promotions.

Food Server

Al Nafoura Restaurant

2017-6 - 2019-1 · 1 yr 8 mos

Served food and beverages to customers in a fast-paced restaurant environment. Ensured customer satisfaction by taking orders accurately and delivering promptly. Maintained cleanliness and organization of dining areas. Assisted in training new staff on customer service standards.