Nargiz Muradova

Sales and Customer Service Specialist @ ABB

About

I am currently working as a Sales & Customer Service Specialist at ABB 💼 with solid experience in customer service, sales, and operational management. Since 2021, I have been supporting clients by providing accurate information, resolving inquiries, and ensuring seamless service delivery while achieving sales targets. Prior to my current role, I worked at Denteca MMC, where I gained hands-on experience in product sales, customer communication, and reporting. I managed product-related meetings, sales points, and ensured smooth financial transactions. Beyond banking, I am also passionate about design 🎨. As a UX/UI design enthusiast, I enjoy exploring how user-centered design can improve customer journeys and digital solutions. I am eager to connect with professionals 🌱 in both the banking and design fields, to exchange knowledge, collaborate on ideas, and continuously grow in my career. Email me at: nergizmuradova50@gmail.com 📧

Country

Azerbaijan

City

Baku City

Industry

Banking

Skill

Front Office Operations, Banking, Economics, Finance, Customer Relations, Sales, Stress Management, Active Listening, Microsoft Office, Customer Service, Communication, Voleybol

Experience

Sales and Customer Service Specialist

ABB

2025-7 - Present · 1 yr 3 mos

Retail Sales and Service Specialist

ABB

2025-5 - 2025-7 · 3 mos

Customer Care Representative

ABB

2023-2 - 2025-5 · 2 yrs 4 mos

Bakü, Contiguous Azerbaijan, Azerbaycan

As a Customer Care Representative, my responsibilities were: • To register and form the database of letters using appropriate means. • Manage internal supply-supply issues. • Greet customers politely, learn their basic needs, and inform them. • Informing customers about the Bank's products and services. • Fulfill the set sales plans for monthly, quarterly and annual targets. • Perform other duties assigned by the head. • To comply with the requirements of the Bank's Health and Safety policy and any additional security requirements that may be issued. • To try to achieve customer satisfaction, to prepare proposals for the purpose of organizing better service.

Sales Specialist

Denteca Group

2021-6 - 2023-2 · 1 yr 9 mos

Bakü, Contiguous Azerbaijan, Azerbaycan

• Holding meetings related to the sale of the product. • Inform customers about the product. • To control the points of sale. • Prepare and submit weekly and monthly reports in writing. • Receiving payments from sales centers.