Naresh M

• Collaborated with stakeholders, business users, and project managers to gather requirements, analyze business processes, and deliver scalable Salesforce solutions. • Designed and developed custom Lightning Web Components (LWC) including dynamic data tables, modal popups, record forms, and reusable UI components. • Integrated LWCs with Apex controllers to enable real-time data retrieval, processing, and seamless user experiences. • Developed and consumed REST APIs to integrate Salesforce with payment gateway systems. • Implemented Salesforce integrations with OneInc payment platform, ensuring secure and reliable transaction processing. • Created and maintained Salesforce Flows to automate business processes, task creation, approvals, and record management. • Configured Duplicate Rules and Matching Rules to improve data quality and prevent duplicate records across the Salesforce platform. • Developed and managed Salesforce Email Services to automate the creation of Tasks, Contacts, and business records from inbound emails. • Replaced legacy ticketing system functionality with custom LWC and Apex-based solutions, improving usability and operational efficiency.. • Managed Salesforce security model including Profiles, Roles, Permission Sets, Sharing Rules, and User Administration. • Resolved critical production issues, performed root cause analysis, and delivered timely fixes for high-priority incidents. • Designed and implemented Customer Journeys and Automation Studio processes to support marketing campaigns. • Worked with Veruna Managed Package (Financial Services/Insurance domain) to support business operations and customer lifecycle management. • Implemented and configured AppExchange and managed package applications to extend Salesforce platform capabilities. • Participated in end-to-end software development lifecycle (SDLC) activities including requirements gathering, design, development, testing, deployment, and production support.

• Designed and configured FSL mobile applications, scheduling policies, appointment booking, service territories, dispatcher console, work orders, service appointments, timesheets, and field operations workflows. • Built Lightning Web Components (LWC) for FSL Mobile to display resource schedules, timesheets, appointment details, and field-team insights. • Configured the field service dispatcher window for FSL booking appointments. • Ensured strict HIPAA, HITECH, and PHI security compliance across all Salesforce objects, fields, data flows, and integrations in the Health Cloud environment. • Enhanced order and quote processes using OmniStudio,Vlocity CPQ to support J&J healthcare operations. • Applied expertise across Salesforce Sales Cloud domains including CPQ, Contract Management, Revenue Cloud, and Billing, optimizing end-to-end sales lifecycle processes, improving revenue management efficiency, and supporting data-driven decision making • Developed and deployed custom Lightning pages, flows, Apex classes, triggers, and OmniStudio components to streamline care coordination and vaccine-distribution operations. • Implemented Service Cloud Console for large support teams, optimizing layouts, record types, compact views, quick actions, and routing rules to boost agent efficiency. • Monitored Omni-Channel performance using real-time dashboards and reports to track agent availability, workload distribution, and response metrics, enabling data-driven operational improvements. • Integrated Omni-Channel with Salesforce Service Console to provide agents with a unified workspace for managing multiple work items, reducing context switching and increasing productivity.

• Gathered detailed business requirements from clients and estimated development effort to ensure accurate project planning and timely delivery of Salesforce solutions. • Designed, developed, and deployed Apex classes, controller classes, and extensions to meet diverse functional requirements, leveraging Eclipse IDE for efficient development workflows. • Integrated Salesforce with external systems using REST and SOAP APIs to ensure seamless data exchange and synchronization across platforms. • Managed sandbox environments by creating new sandboxes and refreshing them from Production as needed, supporting development, testing, and deployment processes. • Configured roles, profiles, security access, page layouts, workflow alerts, actions, approval processes, and email services to meet organizational business and compliance requirements. • Developed optimized SOQL and SOSL queries within governor limits to manipulate and retrieve data efficiently while maintaining system performance.