Nareindran M S

 Managed delivery of enterprise wide transformation and shared services programs, meeting time, cost and quality commitments across multiple cross functional stakeholder groups.  Led governance routines (steerco, risk/issue reviews) and supported internal/external audits; embedded QRM controls and delivery playbooks.  Optimized Jira workflows and dashboards resulting in ~30% reduction in service delivery TAT and improved team productivity.  Designed and rolled out performance metrics for incident and service request management to drive transparency and accountability.  Conducted comprehensive ServiceNow (SNOW) enablement and end user training to increase adoption and process adherence.  Partnered with QA to define test scenarios, UAT readiness and defect triage processes across workstreams.  Collaborated with cross functional teams to scope, resource and plan initiatives aligned to client specifications and delivery excellence.  Supported BAG team on delivery front for Project sizing, effort estimation, planning inputs.  Supported account management activities including demand planning, financial tracking (burn, variance) and invoicing coordination.  Drove service excellence for leading financial service company by contributing to ~25% increase in customer satisfaction through proactive issue resolution.

 Managing Consultants who are working on different projects for our client.  Planning and executing project delivery plan with team of consultants.  Involved in recruiting a team of consultants / Business Analysts.  Identifying opportunities and generating leads.  Understanding the existing applications and gave improvement ideas for better software process.

 Led analysis for migration of legacy lending applications to strategic roadmap solutions, clarifying requirements and dependencies.  Defined dashboard/reporting requirements enabling data driven decisions; improved productivity by ~20%.  Partnered with product, engineering and QA to refine backlog, define acceptance criteria and support UAT planning.

 Designed and developed forward-thinking systems that meet user needs and improve productivity.  Worked closely with clients to establish specifications and system designs.  Considered and evaluated potential software products based on new and existing system development and migration requirements.  Devised and executed test plans to assess software functionality, integrity and security based on industry practices and internal policies.  Analyzed work to generate logic for new systems, procedures and tests.  Tested functional compliance of company products.  Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.  Supervised work of programmers, designers, and technicians assigned tasks and monitored performance against targets.  Estimated work hours and tracked progress using Scrum methodology.  Understanding the Customer requirement and managing them to achieve their business needs.  Strong analytical and documentation skills accompanied by critical thinking skills.  Analyze client business/functional requirements and transmit them to “S3G” Product competence in the context of our product-led implementation approach.  Business Process Improvement has been made in Accounts Department & Proposed Budget Module for automation to ease their operations.  Business Process Improvement has been made in Lead Generation to Lead conversion to ease their operations.  Business process improvements have been given in the DMS; Back office works for minimizing the TAT for a loan applications creation in the system.  Designed them to be Process for the New way of "Sundaram Finance."

Overall IT experience with 4.5 years of supporting business solution software and analyzing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Responsible for business deliverables of a project, developing business requirements and use case scenarios, conducting business process models, creating the application functional design, prototyping, planning acceptance testing, developing the user training program and facilitating meetings  Understanding, connecting, educating and sorted – is the way I worked with customers.  Meeting customer expectations in areas such as timeliness, quality and consistency.  Ability to communicate effectively with a wide range of customers.  Experience of working in a busy, time stringent environment.  Excellent active listening, verbal, written and communication skills. Able to deliver my learning’s very quickly to my subordinates.  An eye for detail accompanied by client interaction skills.  Worked on SDLC (Agile)  Hands on experience in requirements gathering, analysis, detailed requirements design (Cases, report specifications), functional (Application).  Basics Database Architecture and SQL.  Strong analytical and documentation skills accompanied by problem solving skills.  Managed 18 member’s team for Testing & Enhancements for the product.

• Scrutinize client business/functional requirements and relate them to “TechNet” product capability in the context of our product-led implementation approach • Identify any gaps together with proposals for their resolution and ensure any solutions proposed are realistic and within the agreed scope of the project. • Identifying customers needs for “TechNet” products as per agreed business definitions. • Write specifications, if and when needed, for local development and ensure that Technical Consultants have a clear understanding of these specifications. • Advise and guide our clients in the effective and optimal usage of our products • Participate in the planning, design and execution of functional testing • Liaise with the “TechNet” support team(L3) to ensure that the product problems identified are understood and resolved. • Participate in the review of client organization, processes and workflows and contribute to the proposal of a ‘post-picture’ to help ensure benefit is realized from “TechNet” products. • Maintain industry and product knowledge and skills up to date in the “Cooperative society” domain areas of expertise

Mutual Fund Trade Deliverables

Global reference data management