Narayan Basnet

Technical Supervisor - Administrator @ Wi-Fi Nepal

Country

Nepal

City

Kathmandu

Industry

Computer Software

Skill

Routing Table, Cisco Routers, Open Shortest Path First (OSPF), Wide Area Network (WAN), Routing Protocols, Switching, Subnetting, L2 and L3 Switches, Virtual Private Networks (VPNs), Secure Shell (SSH), Network Topology Architecture , Ipv4 and Ipv6 Address, Routing Table, Network Address Translation (NAT), Routers, TCP and UDP, Network Time Protocol (NTP), DHCP and DNS, Security Program Elements, Static Routing

Experience

Technical Supervisor - Administrator

Wi-Fi Nepal

2024-9 - 2026-4 · 1 yr 8 mos

Lagankhel, lalitpur

L2 Support

Wi-Fi Nepal

2024-9 - 2025-12 · 1 yr 4 mos

Kathmandu Pulchowk

Senior Assistant L1-Support

Subisu Limited

2022-1 - 2024-7 · 2 yrs 7 mos

Mahottari, Bardibas

-Handling client relates to Branch and Outlets. -Troubleshooting & monitoring the issue related to ONU, OLTs & Servers. -Visiting the site to gather information, device installation and for supervising the network. -Handles the software like S3 for Billings profile management, AMS provided by NOKIA and CLI interfaces for troubleshooting. -To plan the network along with team and also supervising them incase of any irregularities or errors done. -Monitoring Subisu Bandwidth Graphing System and follow up if any issue occurred. -Handling report likes Materials, Clients, Daily Activities Report of the team related to Branch. -Retail and Corporate support regarding Mail follow up & response accordingly. -Ticket creation and ticket closed. -Coordinate with outlet supervisor and handle hole support team for ticketing and link maintenance. -Led the team of 25 technical staff and also trace the activities during the service hour. -Deal with customer directly over phone and verify the technical related issues and provide the appropriate solution to the customer. -Visiting personally at the client end to fix the critical issues