Napasrada Patcha

•Built and maintained strong, trust-based relationships with Chinese-speaking clients, driving customer satisfaction and long-term loyalty. •Managed the end-to-end sales and order fulfillment process — from client acquisition and contract negotiation to order placement, confirmation, tracking, and timely delivery. •Coordinated closely with cross-functional teams including sales, production planning, supply chain, and logistics to ensure smooth operations and project success. •Provided consistent updates to clients on order status, shipment schedules, and proactively resolved delivery or service issues. •Promoted customized concrete solutions based on thorough analysis of client needs, contributing to sustained business growth and client retention. •Oversaw accurate entry and management of order and shipping data in ERP systems (e.g., SAP), ensuring data integrity and process transparency. •Collaborated with freight forwarders and logistics providers to arrange, track, and optimize shipments while supporting cost control efforts. •Supported internal sales functions through timely documentation of quotations, contracts, orders, and invoices. •Monitored market trends, identified business opportunities, and helped achieve sales targets while ensuring profitability and quality. •Generated performance reports on order tracking and customer service metrics, and actively contributed to process improvements in sales and logistics workflows.

•Translated company product catalogues, marketing materials, technical specifications, and business documents from English to Chinese with accuracy and attention to cultural nuances to enhance communication with Chinese-speaking customers and partners. •Acted as the key liaison between Chinese customers and internal departments (Sales, Service, Parts, and Logistics), ensuring smooth communication, quick resolution of issues, and high levels of customer satisfaction. •Coordinated closely with cross-functional teams to ensure that the specific requirements, expectations, and technical needs of Chinese clients were fully understood and met. •Supported Chinese customers throughout the pre-sales and post-sales processes, including inquiries, quotations, order confirmations, delivery schedules, and after-sales services. •Conducted market analysis focusing on Chinese customer trends, competitor benchmarking, and sales data to generate actionable insights for business strategy. •Developed monthly and quarterly sales forecasts and tracked performance against sales targets, identifying gaps and proposing strategic actions to achieve company goals. •Collaborated with the sales and service operations team to improve internal processes and ensure timely delivery, product customization, and service excellence. •Assisted in organizing marketing campaigns, exhibitions, and customer events targeted at the Chinese market, contributing to brand visibility and lead generation.