Naomi Chen

❖ Driving customer-centric innovation by leveraging hands-on expertise in AI networking and system integration. ❖ Specialize in interweaving engineering complexity with strategic business goals, ensuring that technical excellence translates directly into commercial success and market-leading product strategy.

❖ Lead and coordinate end-to-end delivery of AI network hardware programs for a top-tier hyperscaler customer, driving concept-to-production execution across engineering, operation, manufacturing, and supply chain teams to ensure delivery quality, schedule adherence, and customer success. ❖ Partner with hyperscaler customer to define technical requirements for high-bandwidth AI network systems (e.g., 800G Ethernet Interconnects), translating architectural goals into executable plans. ❖ Act as the primary customer interface, driving critical hardware and software design reviews, influencing product decisions, and overseeing all operational and commercial details to ensure sustained partnership growth and mutual success. ❖ Drive operational and manufacturing readiness across ODMs and JDM partners, overseeing the full product lifecycle to ensure reliability and supply chain readiness for high-volume manufacturing capacity for multi-million-dollar programs.

❖ Led cross functional teams as a Technical Project Manager & Scrum Master, successfully integrating Agile and DevOps practices for 4G/5G Data Analytics solutions on the best-in-class Cisco IoT Control Center SaaS/Cloud services, ensuring timely delivery with exceptional quality. ❖ Spearheaded the delivery of a Dynamic Report MVP, achieving 90%+ customer satisfaction by bridging product management with global development teams, analyzing customer use cases, and driving Test-Driven Development (TDD) for cloud deployment, monitoring, and integration. ❖ Optimized scope, schedule, and KPIs using Jira to manage dependencies, risks, and changes, while enhancing QA processes and bug reporting to align with business objectives. ❖ Directed the QA initiative, developed and executed comprehensive test plans, collaborated with the SRE team in troubleshooting to ensure uninterrupted stability, functionality and reliability, and secured zero major defects post-deployment. ❖ Improved CI/CD pipeline efficiency by 10% through targeted automation improvements in PL/SQL and Java, streamlining deployment processes and boosting operational agility.

❖ Led a Cloud Native infrastructure transformation, addressing ambiguous challenges, leveraging data analysis to prioritize tasks, manage risks, streamline procurement, and optimize scope, schedule, budget, and resources – achieving a 30% reduction in operational costs. ❖ Collaborated with Engineering and Product teams to define program requirements, prioritize and drive action items, orchestrating a proof-of-concept demonstration showcasing the transition from large-scale Big Iron network solutions to Network Functions Virtualization (NFV) and Cloud Native architecture. The Cloud Native Broadband Router (CNBR) involves building microservice-based CMTS using Docker and Kubernetes and CI/CD development, databases such as Cassandra, Redis, and message bus like Kafka. ❖ Boosted efficiency and improved delivery timelines by 10%, driving automation efforts with Python, Ansible, and Kubernetes for Service Provider-scale networks, Converged Cable Access Platform (CCAP), and Distributed Access Architecture (DAA). ❖ Unified infrastructure across development and testing with a scalable private cloud and adaptive network segmentation. Utilized LEAN and Kanban practices within a 20,000+ square foot, ISO 9001-compliant lab, with responsibility for staffing, budget, SLAs, and all aspects of lab operation, supporting hundreds of internal customers for 24x7 global development activities. ❖ Influenced vendor product designs effectively to align with internal deployment needs.

❖ Liaised directly with customers and key stakeholders, both on-site and off-site, to present test execution and long-term testing strategy, gather requirements, define the roadmap for large-scale systems, and handle end-to-end customer escalations. ❖ Enhanced the Advanced Cable Network Lab to successfully replicate service provider environment, integrating routing protocols (e.g., BGP, MPLS, IS-IS, OSPF) and software-defined networking (SDN), driving a 400% increase in network capacity and scalability. ❖ Designed and implemented scalable, high-performance infrastructure to support global operations, boosting network and system reliability to 99.9% uptime. Drove operational efficiencies through process optimization and capacity planning. ❖ Architected, deployed, and maintained Data Center for System Test, leveraging Cisco & VMware solutions (UCS Computing, Nexus switches, Catalyst switches, VMware vSphere: vCenter & ESXi) and diverse networking protocols for IaaS (Infrastructure-as-a-Service), essential for large-scale product testing.

❖ Served as test lead and SME for multi-layer Quality-Of-Service (QoS) testing, including DOCSIS, Layer-3 protocols, RF modulation, scheduling, and bandwidth performance, ensuring software and hardware quality within the Cable System Test team for Converged Broadband Router-8 (CBR-8) product. The technology converges DOCSIS Data, MPEG Video, IP Video, and IP Voice into one single system. ❖ Led the end-to-end software development lifecycle (SDLC) in both Waterfall and Agile, collaborating with cross-functional teams, defining key metrics and quality indicators, ensuring robust bug management processes, and securing multi-year contracts through strategic global R&D partnerships. ❖ Designed and implemented comprehensive test plans at the System Test level, facilitated root cause analysis (RCA), minimizing release risks, supporting end users at scale, and achieved a flawless record of zero major customer-found defects. ❖ Defined and tracked key metrics and quality/performance indicators for software release deliverables, working closely with global R&D teams to secure multi-year contracts. ❖ Integrated Spirent TestCenter and Landslide into System Test Lab, tripling the downstream / upstream traffic replicating cable service providers.

❖ Define, Develop detailed testing strategies and Execute End-to-end test plans to validate software and hardware on Service Provider Cable Modem Termination System (CMTS) as System Test engineer in multi-layer QoS testing (DOCSIS, Layer-3, RF modulation, bandwidth performance and scheduling) delivering quality software and hardware solutions to provide 10 Gbps download and 1 Gbps upload speeds. ❖ Deployed and maintained DHCP and DNS servers for large scale lab testing, and converted them using container-based solution later.

Teaching Assistant in Unix Network Programming course.

Provided network and applications services to 300+ daily users with hardware and software needs. Tier 1 technical support and trouble-shooing for both hardware and software issues.

Restored the Cable System Test lab to its full operational capacity, including CMTS (Cable Modem  Termination System), various Cisco Routers and Switches plus 15000+ physical client devices in 10 weeks. Resolved issue for both IP and RF network by applying networking knowledge and conducting RF (Radio Frequency) measurements

Stepped in to impart subject content whenever Information and Computer Studies teacher(s) were unavailable.

Collaborated seamlessly with full-time educators to enhance curriculum development and lesson planning. Delivered comprehensive classes encompassing technical concepts, immersive hands-on labs, and subsequent assignments to both teenage students and adults seeking education. Worked extensively with the vendor and completed a new Wi-Fi deployment to cover 5000+ users and end devices. Successfully completed the migration of the existing mail server from Windows Exchange to a Linux-based open-source alternative. Collaborated with full-time educators to facilitate diverse activities and furnish essential resources to support the group of practicing teachers in attaining their Teaching Credential.

Analyzed system logs and identifying potential issues, and ensured the Bulletin Board System which operated on the Solaris OS stayed up and running throughout my tenure. Performed routine audits of systems and software, troubleshooting any reported problems, maintained and monitored system performance

Graduated in Information and Computer Education. Minored in Civic Education and Leadership.