nancy koerner

* Prepared customized itineraries to Central & South America for travel agents/consumers * Arranged all components of reservation: hotel, transfers, car rentals, flights, tours and cruises * Worked remotely answering calls distributed from call center and responded to email inquiries * Processed/reviewed all travel documents * Lead FAM trip * Accounting: payments, refunds, vendor payments and agency commissions * Networking and sales support at trade show events and on customer calls

* Executed stop sells for various destinations in accordance with deadlines * Worked cooperatively with internal/external partners to ensure accuracy of ground * transportation/tours for detail oriented destinations; Canada, Tahiti, Central and South America * Interpreted Daily Requirement Reports; made appropriate reservation changes/cancellations with * suppliers * Researched and reviewed contract discrepancies * Maintained current hotel and supplier contact information

* Coordinate group travel from within 60 days of departure * Responsible for deviations on individual reservations within the group * Flights/Ticketing * Passenger TSA information * Audit * Accounting; payments, refunds, vendor payments and agency commissions * Rooming lists and ground operations * Travel documents * Assigned to handle top account: AAA * Assist Customer Care with any onsite or post departure issues

* Assured on-time negotiation and receipt of hotel/supplier contracts * Participated in new destination launches; Belize, Peru and select areas of Brazil * Acted in supporting role to Director as customer care liaison for Mexico, Dominican Republic, Central and South America. Resolved on site issues as well as follow up of customer complaints * Improved online booking system resulting in sale increases for select areas * Created training materials for Costa Rica, Peru and Belize * Established new and enhanced existing supplier relations * Analyzed red variance and room night/revenue reports on weekly basis * Acted as a liaison with operations, reservations, customer care, groups, accounting, inventory, marketing and suppliers by assisting with any product related questions * Price match resolution * Inventory accountability * Promotion solicitation * Attended Trade Shows and events

* Acted as Product Manager for Hawaii team during manager’s temporary leave * Performed quality control reviews and corrections of contractual and promotional changes * Provided destination, contract and promotional information to various internal departments * Created and maintained Access and Excel databases for supplier promotions and contact information * Prepared trade show material for Product Managers

* Coordinate group travel from acceptance of contract to return * Responsible for deviations on individual reservations within the group * Charter flight seats * Passenger TSA information * Audit * Accounting; payments, refunds, vendor payments and agency commissions * Rooming lists and ground operations * Travel documents

* Provide sales support including office management and administration to the East Coast Sales Directors * Work with clients and hotel sales contacts to confirm business for member hotels * Manage database organization in STAR (Salesforce) * Assist in planning and coordinating events such as sales missions, road shows, showcases and trade shows * Attend industry events * Follow up with member hotels for pick up of our group leads