nancy gregory

business analyst

About

A certified professional in healthcare quality (CPHQ) with experience in * Healthcare Effectiveness Database and Information Set (HEDIS) * Consumer Assessment of Healthcare Providers and Systems (CAHPS) * National Committee for Quality Assurance (NCQA) Accreditation, * Project management in quality management and improvement, * Statistical data analysis, and * SharePoint Site Administrator Also an MBA with customer services experience in Fortune 500 Corporation.

Country

united states

City

eugene

Industry

insurance

Skill

microsoft office, customer service, salesforce.com, customer experience, foreign languages, enterprise software, project management, crm, technical support, employee training, management, oracle erp, social media, critical thinking, data analysis, u.s. national committee for quality assurance, sharepoint administration, marketing, project planning, research, regulatory requirements, regulatory submissions, visio, sharepoint, microsoft excel, microsoft powerpoint, microsoft word, minitab, sql, university teaching, microstrategy, infopath

Experience

business analyst

trillium community health plan

2019-8 - Present · 7 yrs 2 mos

adjunct instructor

eastern washington university

2011-1 - 2012-1 · 1 yr 1 mo

* Instructed students in Statistics, GMAT (Graduate Management Administration Test) and TOEFL (Test of English as a Foreign Language) preparation * Facilitate the transition from language school to MBA program for international students * Provided additional tutoring sessions for Accounting, Finance, and Operations Management

global customer service coordinator

symantec

2013-1 - 2015-1 · 2 yrs 1 mo

* Advanced job role during employment * Facilitated communication between customers and relevant business groups * Assisted customers with portal accounts and provided customers with other helpful information * Utilized SFDC and Oracle ERP * Dramatically reduced turn-around time for providing resolutions * Recruited to work on special projects related to quality assurance and technical support functions * Self-developed training materials were integrated into the official department training for new hires * Coached new and existing staff * Represented Customer Services team during interdepartmental meetings * Developed reports for evaluating customer service procedures, including the development of metrics * Used foreign language skills for global data cleaning and analysis. * Participated in new system user testing group

Education

national tsing hua university

economics

1999-1 - 2003-1 · 4 yrs 1 mo

eastern washington university

economics

2007-1 - 2009-1 · 2 yrs 1 mo

Thesis/Case Study: 2008 Financial Crisis * Coursework included: Business Environment Evaluation, Business Strategy/Policy Implementation, and Quantitative Analysis.