Nancy Santizo

Facilities Officer (Business Administrator) @ VXI Global Solutions

About

Dedicated and passionate biologist with a strong analytical mindset and a background in business administration. I possess a deep appreciation for the intricacies of life and the natural world, which drives my commitment to scientific research and environmental sustainability. With proven skills in data analysis, project management, and strategic planning, I excel at bridging the gap between scientific inquiry and practical application.

Country

Guatemala

City

Guatemala City

Industry

Outsourcing/Offshoring

Skill

Administración, Crisis and Resilience Management, Atención al cliente, Responsabilidad social corporativa, Experiencia del cliente, Comunicación multilingüe, Multitarea, Diseño de informes, Gestión de atención al cliente, Customs, Pensamiento crítico, Ciencia de datos, Estadística, Resolución creativa de problemas, Redacción, Documentación de proyectos, Comunicación escrita, Planificación de proyectos, Procesos de negocio, Microsoft Excel

Experience

Facilities Officer (Business Administrator)

VXI Global Solutions

2022-4 - 2024-12 · 2 yrs 9 mos

Guatemala, Guatemala

Managed annual budgets exceeding USD$ 7,920,000.00 focusing on resource optimization within facility operations. Physical security, CCTV administration, PCI audits and reports to guarantee ISO compliance . Developed audit reports and tracked KPIs, ensuring transparency, support decision-making processes and international compliance. Oversaw the maintenance of the building equipments (UPSs, AC, fire suppression, etc.), ensuring proper functionality and reporting monthly with specific statistics and percentages of occupancy. Coordinated suppliers and supervised critical inventory supplies to ensure uninterrupted operational performance. REAF contracts administration and standard negotiation procedures (quotation, PO, billing under the “29-89 factory decree”). Coordinated and supervised maintenance staff, including their training and activities.

Business administrator

NEIGHBORS COMITTEE

2021-3 - 2022-3 · 1 yr 1 mo

Guatemala, Guatemala

Coordinated periodic maintenance for essential systems, including wastewater treatment plants (PTAR), pools, and water cisterns and tanks, ensuring compliance with industry standards and regulations. Conducted chemical balance assessments and biochemical analyses of water quality, utilizing data to inform operational decisions and maintain regulatory compliance. Managed procurement processes and application of agrochemicals, analyzing market trends and supplier performance to optimize cost-effectiveness while ensure product quality. Generated financial reports and controlled expenses using several Excel tools.

UPS Brazil Sales Representative (temporary position)

Conduent

2020-8 - 2021-2 · 7 mos

Guatemala, Guatemala

- Customer support regarding sales, tracking and deliveries. - Gained basic knowledge of Global Trade Legislation. - Optimization of shipping costs and delivery time.

Trilingual Customer Service Agent (portuguese, spanish & english).

TELUS

2016-3 - 2019-11 · 3 yrs 9 mos

Guatemala, Guatemala

- Customer support regarding sales, deliveries and warranties. - Developed macros and customer support procedures for customers in Brazil, Europe and CA. - Designed and delivered executive reports to enhance supply chain efficiency.

Sales Representative

TALLER DEL STAND

2014-6 - 2016-2 · 1 yr 9 mos

Guatemala, Guatemala

- Engage high profile customers. - Provide quotations and present different designs for every project. - Supervise the assembly of all kind of events, corporate fairs or marketing related installations. - Purchase orders and quality control of third party products. - Personnel supervision and profit reports of every project.