nancy rauter

* Develops new tour products and manages the shore excursions tour program for selected MSC geographical areas * Manages up to 100 tour operators and 1000 + tours * Negotiates Shore Excursions product content and pricing * Identifies competitive threats and consumer trends within the assigned geographical region and strategizes appropriate responses * Analyzes guest service scores by region and develops tactics to ensure continued improvement * Performs site inspections to areas of responsibility * Represents the company at selected governmental meetings, association functions, cruise industry events, travel industry conventions, and other meetings as required

* Coordination of luxury shore side overland programs and events within the 5 * segment (mostly Europe) for HLC Club members. * Close cooperation and guidance of external incentive / event agencies and shore side suppliers to develop outstanding travel moments. * Intense coordination of multiple demands before and during destination programs. * Point of contact for internal reservation teams and VIP Club Members (telephone & E-Mail). * Responsible for deadlines in terms of marketing actions (brochures, Club magazine, homepage) and ensuring online booking availability of VIP Club Events. * Direct contact for independent contractors. * Calculation of selling prices. * Training of event agencies and tour guides on the high class demanding product. * Writing tour descriptions and maintaining and updating shore side data base.

* Creation of Shore Excursion brochures (writing tour texts and spreadsheets). * Data input and monitoring of booking allotment in data system. * Support and preparation of passenger turnarounds.

Apprenticeship programme as travel agent at Alltours GmbH. Consulting and selling package holidays and individual arrangements to customers.

* Working experience as a “Scout” on AIDA Cruises’ vessels (seasonal contracts 4 – 6 months, 7-days-a-week). * Regions sailed during this time (three contracts): Eastern and Western Mediterranean Sea, Norway & Western Europe. * Selling Shore Excursions on board and accompanying guests on land programs and total quality control. * Deliver destination presentations (in front of big groups – up to 600 guests), administrative duties.

* purchasing Shore Excursions * Destinations: Caribbean & Central America (2011 * today) * purchasing Shore Excursions * Destinations: Canary Islands, Cape Verde, Baltic Sea, Great Britain, Norway (2009 * 2011) * profound negotoiation skills * own creation of Shore Excursion brochure * network of international suppliers for touristic products (incoming and DMC) * sole responsibility for planning and organisation of the high class Shore Excursion product for TUI Cruises Mein Schiff fleet * planning and organisation of passenger turnarounds (2009 * 2011) for Mein Schiff fleet (transfers, emergency disembarkation, lost luggage, planning of whole passegner TA)

Modules: Business & Management I Tourism and Cruise Management I Quantitative Business Methods Economics & Law Language - Spanish Tourism and Cruise Management II Business and Management II Business and Management III Information Systems and Projects Business and Management IV Tourism and Cruise Management III Tourism / Cruise Project Internship Electives: Time Management Working in a Team Introduction Market Research Sustainable Tourism Tourism Law