nancy pollard

Warehouse work, mostly picking orders for cigarettes, was originally hired for office duties, sending out invoices, creating excel spreadsheets with deliveries for inventory control.

General laborer, cashier, stock shelves, unloading/uploading plants and product, Christmas trees and ornaments/giftware for store, stocking shelves in store as well as customer service and any other duties as required.

Started in the DSG (Document Services Group) creating documents, editing, scanning formatting, document cleanup and user support. In April of 2008 I was offered the position of Trainer (orientation and workshops) while the current Trainer went on maternity leave. I was also an integral part of the migration to digital dictation and the training of all of the staff and lawyers in the Calgary office. Updating and creation of documentation and quick reference guides as new programs are introduced into the firm.

Risk Management/Claims General duties, dictation, filing, photocopying

Risk Management/Claims Reception, answer phones regarding claims (customer service), data entry into riskmaster, photocopying, filing and miscellaneous other duties. City of Calgary November 23 – February 25, 2014 Records Management & Vendor Administrator Backend, Support Documentation, PO and Non PO scanning as well as auditing all backend and support documentation. I also created a detailed manual on backend and support document scanning, I also helped with the sorting and delivering of mail.

* Create document templates (form fill-ins) for filing of documents with the courts, distribute to both the Calgary and Edmonton offices for consistency as well as support both offices * Training new employees on all applications with desktop follow-up * Provide support on all applications (help desk, Calgary and Edmonton (remote)) * Organize training sessions for new applications in both the Edmonton and Calgary offices with desk visits (in Calgary) after training with support as well as group sessions after roll-out for questions and concerns * Set-up and take-down of all training sessions (screen, laptop, projector) * Document troubleshooting in both Edmonton (remotely) and Calgary * Original setup for new Worldox (document management system) in both Calgary and Edmonton offices (for training purposes) - document transfer from old system to new * Support in all areas as needed