Nancy Nguyen

-Implemented various sales techniques tailored to each customer and proactively implemented business strategy improvements to exceed quarterly quota consistently, resulting in a promotion to Assistant Manager -Oversaw all aspects of the Shopify store operations meticulously, ensuring that each order was meticulously customized to meet the specific needs and preferences of customers, thus guaranteeing exceptional satisfaction and loyalty. -Successfully led the comprehensive modernization of the entire website infrastructure, prioritizing enhanced user experience, with a dedicated focus on catering to mobile users, who represented a substantial 68% of total sales. -Utilized Excel extensively to assist in filing taxes, including organizing income and expenses, calculating deductions, and generating relevant financial reports -Effectively managed and resolved customer inquiries and concerns via email channels for Hollywood Beauty Supply, diligently ensuring that all messages were promptly addressed within 24 hours to uphold exceptional customer satisfaction. -Assisted in maintaining high satisfaction levels and positive relationships with over 1000+ customers -Referred customers to products based on the limited information given in both English and Vietnamese and closed sales -Played a key role in initiating the establishment of an Amazon business account in February 2024, actively contributing to the expansion of online sales channels, encompassing both personal brands and existing brands. -Consulted with Vonage/Nextiva to address team challenges related to texting and calling within the sales department -Utilized Photoroom to create professional photos for Shopify and Amazon

-Coordinated all business operations two times a week for 50+ orders per day. Directly influenced growth of the existing customer base through communication, referrals to manufacturers for warranties. -Successfully revitalized an inactive account, doubling consumer traffic and reinvigorating engagement with the brand as a result of implementing targeted marketing campaigns, enhancing the user experience, and leveraging strategic partnerships to drive traffic -Effectively resolved misunderstandings by utilizing written communication in both English and Spanish, thereby expanding the consumer pool and improving cross-cultural communication resulting in clarifying issues and broadening the reach of the business to a more diverse audience -Performed market analytics and researched emerging trends to set price structures resulting in 20% sales growth -Built a customer experience plan to successfully manage top customer/client accounts by understanding their needs and issues to quickly implement a solution -Devised and executed dynamic marketing and advertising strategies, resulting in surpassing yearly revenue goals by 30.4% and achieving a remarkable 100% annual brand growth.