Nancy Murphy

Managed and optimized 3,500+ SKUs across top eCommerce platforms including Amazon Vendor/Seller Central, Walmart 1P/3P, Wayfair, Overstock, eBay, and others—contributing to multi-million-dollar annual revenue. Utilized Salesforce CRM daily to update account information and generate reports to support sales and marketing teams with real-time insights. Executed using Salesforce daily inventory uploads, pricing adjustments, and product listing optimizations to ensure channel accuracy and prevent stockouts or overselling. Maintained A+ content, images, and enhanced listings—improving conversion rates and search visibility through SEO best practices and backend keyword updates. Utilized NetSuite ERP, ShipHawk (logistics), and TrueCommerce (EDI) to process orders, coordinate fulfillment, and resolve discrepancies across departments. Supported product launches and seasonal promotions, partnering with sales, marketing, and warehouse teams to align listings, pricing, and availability across all platforms. Investigated and resolved listing errors, suppressed SKUs, shipment issues, and compliance flags—ensuring platform health and high seller performance scores. Monitored vendor scorecards, managed MAP pricing compliance, and responded to chargebacks and invoice disputes.

Manage over 3,500+ SKUs across top e-commerce platforms including Amazon VC/SC, Walmart 1P/ 3P, Wayfair, Houzz.com, Bed Bath & Beyond/Overstock, Faire.com, Chewy, Macy's, Kohl's, and eBay. Oversee product content and listing maintenance, compliance, and optimization of product data, images, and enhanced content (A+ / Rich Media) Order Management: Monitor daily sales through portals for shipping accuracy and ship by dates. Investigate and resolve order discrepancies, such as mismatched SKUs, shipment delays, duplicate orders, short shipments, and charge-backs by coordinating with internal teams (warehouse, customer service, IT) and external partners Coordinate with Warehouse on FBA labels, shipments, and ASIN labels Coordinate and execute using SalesForce with daily inventory uploads and pricing updates using Excel, vendor portals, and ERP platforms; maintain stock accuracy across all channels to prevent overselling and OOS Utilize Net Suite (ERP), Ship Hawk (shipping logistics), TrueCommerce (EDI integration) EDI interface, and AS400 systems for end-to-end order processing, fulfillment coordination Monitor vendor scorecards, platform health dashboards, and reports to proactively resolve listing issues, update compliance flags, and maintain a high-performance seller status Support product launches by coordinating cross-functional inputs for SKU setup, pricing strategy, and content uploads; partner with marketing on seasonal campaigns and promotional initiatives Troubleshoot listing errors, suppressed SKUs, and EDI discrepancies with IT, logistics, and operations team

Manage over 3,500+ SKUs across top e-commerce platforms including Amazon Vendor Central (VC), Seller Central (SC), Walmart 1P (Supplier Center), and Walmart 3P (Marketplace), Wayfair, Houzz.com, Bed Bath & Beyond/Overstock, Kohl’s, and eBay. Driving multi-million-dollar annual sales through accurate listing, pricing, and availability management Utilized Salesforce CRM daily to update account information, and generate reports to support sales and marketing teams with real-time insights. Oversee product content and listing maintenance for ensuring consistency, compliance, and optimization of product data, images, and enhanced content (A+ / Rich Media) Coordinate and execute daily inventory uploads and pricing updates using Excel, vendor portals, and ERP platforms; maintain stock accuracy across all channels to prevent overselling and stockouts Utilize Sales Force(CRM), ShipHawk (logistics), TrueCommerce (EDI), Rithum EDI interface and AS400 systems for end-to-end order processing, fulfillment coordination, and data synchronization across platforms Monitor vendor scorecards, platform health dashboards, and sales reports to proactively resolve listing issues, update compliance flags, and maintain a high-performance seller status Support product launches by coordinating cross-functional inputs for SKU setup, pricing strategy, and content uploads; partner with sales and marketing on seasonal campaigns and promotional initiatives Troubleshoot listing errors, suppressed SKUs, and EDI discrepancies in collaboration with IT, logistics, and operations teams Investigate and resolve order discrepancies, such as mismatched SKUs, shipment delays, duplicate orders, short shipments, and chargebacks by coordinating with internal teams (warehouse, customer service, IT) and external partners

Administrative duties for company - Microsoft Office, Excel, Outlook Take photos of new styles for the website Preparation of written reports and recommendations to manufacturers on coming trends and wants. Research coming trends. Maintain customer database for Direct Marketing Draft correspondence to ensure customer satisfaction and future business Development of website pages and forms. Maintains statistical records Keep Bookkeeping records accurate for monthly accounting Shipping clerk for domestic and international shipments

Built and operated a successful maternity e-commerce store from concept to execution Managed all operational areas: sourcing, fulfillment, customer service, and bookkeeping Designed website and led all SEO, email, and digital marketing efforts Developed strategic brand partnerships to drive consistent traffic and revenue

Designed print and form layouts using Elixir Suites and App Builder for government tax forms Oversaw high-volume printing operations with a focus on quality assurance Operated advanced Xerox high-speed graphic machines and ensured on-time document production of county forms/property tax bills

Designed print and form layouts using Elixir Suites and AppBuilder for government tax forms Oversaw high-volume printing operations with a focus on quality assurance Operated advanced reprographic machines and ensured on-time document production