nancy lasher

Responsible for process improvement and oversight of $2.4 billion in non-departmental expenses (sales compensation, loss adjustment expense, taxes, etc) for Nationwide’s Property and Casualty Companies.  Drove greater focus on sales compensation expenses, resulting in increased accuracy in forecasting.  Improved reporting in key areas, saving time in meetings and analysis, and improving forecast capabilities. o Saved 108 hours/year on write-off analysis o Saved 124 hours/year on contingent suit payments and reserve analysis o Saved 120 hours/year by automating monthly trend reports  Oversaw the move of 104 Finance associates from multiple floors to one, with minimal disruption. Utilized change management techniques to keep associates informed and engaged. Made recommendations around the floor move that resulted in future rent avoidance of $213K/year.

Provided financial oversight of $550M in technology expense. Responsible for charge-back rates for IT labor, analysis and reporting of funded project benefits, and oversight of project capitalization. (8 direct reports, 11 indirect).  Implemented a company-wide expense management program designed to reduce non-salary expenses, resulting in savings of $86M in the first 6 years of the program.  Initiated processes to oversee the procurement of contract labor, resulting in savings of $16M in 1 year.  Influenced a reduction in average cost of IT associates by nearly 6%.  Drove greater visibility into the IT budget, enhancing the business units’ ability to prioritize technology investments.

Recruited to act as the Business Lead for the Point of Sale project, while providing support for existing legacy applications. (13 direct reports). Charged with development of a new Program Office for funded projects totaling over $100M.  Established relationships with the Underwriting Department, to successfully partner in building project requirements to meet key project dates.  Successfully implemented project release leadership, integrated work plans, project manager training, and project reporting for an area where these disciplines did not previously exist.

Led the Agency Office Automation system area. Responsibilities included hardware and supply purchasing, vendor management, administration of agency office installations/removals, and design, implementation, and training for system enhancements. Also responsible for management reporting of producer data, commissions, and agents’ compensation and benefits. (12 direct reports, 29 indirect)  Established a process for measuring pending calls to the Agency Help Desk. Process resulted in a 50% reduction of pending calls by year-end.

* Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the U.S. and is rated A+ by both A.M. Best and Standard & Poor's. The company provides a full range of insurance and financial services, including auto, commercial, homeowners, farm and life insurance * public and private sector retirement plans, annuities and mutual funds * banking and mortgages * pet, motorcycle and boat insurance. For more information, visit www.nationwide.com.