Nancy Chen

Project Manager @ TOPSFLO Micro DC Pump

About

Hello! I'm Nancy—thank you for stopping by! Enjoy exploring the content 😊 💡 What I Do: I'm a Pump Specialist and Project Manager at TOPSFLO with over 5 years of expertise in the micro pump industry. My mission is to advance sustainable and reliable microfluidic applications worldwide. 💡 How I Can Assist You & Whom I Work With: I focus on the water chiller, 3D laser printer, and other industrial liquid cooling industries, assisting customers find the best micro pump solutions. I am good at resource coordination to ensure that projects proceed smoothly as planned. Whether you need a Brushless Centrifugal, Diaphragm, or Gear pump, I'm here to offer expert guidance and technical support tailored to your needs. 💡 Why You Can Trust Me: ★ With a R&D team over 20 years' experience in micro dc pump industry behind ★ I approach my work with responsibility and dedication ★ My diligence, patience, attention to detail, and positive attitude help me navigate challenges and maintain persistence under pressure ★ I always consider the customer's perspective, striving to deliver the best service possible Wish to be your friend. 💡 About TOPSFLO: TOPSFLO is a leading manufacturer of high-end DC centrifugal water pumps, DC diaphragm air & liquid pumps, and gear pumps, primarily serving the European and American markets. Our products are widely used in medical equipment, industrial cooling systems, drinking machines, and automotive circulation systems. With a self-built 16,000m² factory, ESD anti-static control digital workshop, and automated production lines, TOPSFLO has an annual production capacity of over 3 million units.

Country

China

City

Changsha

Industry

Machinery

Skill

Micro DC Pump technical support, Project Management, Customer Satisfaction, TEM8, International Trade

Experience

Project Manager

TOPSFLO Micro DC Pump

2022-4 - Present · 4 yrs 6 mos

Changsha, Hunan, China

As an Export Sales Representative and Project Manager at Topsflo, a leading manufacturer of high-quality brushless DC water pumps, cooling pumps, circulating pumps, and air pumps, I am responsible for managing international sales and projects from start to finish. My key duties include: Product Promotion: Actively promoting Topsflo's range of brushless DC water pumps, cooling pumps, circulating pumps, and air pumps to potential clients worldwide. Client Relationship Management: Building and maintaining strong relationships with existing and new clients, ensuring their satisfaction and loyalty. Market Analysis: Conducting market research to identify trends and opportunities for product expansion and improvement. Sales Strategy Development: Developing and implementing effective sales strategies to achieve sales targets and drive business growth. Technical Support: Providing technical support and assistance to clients regarding product selection, installation, and maintenance. Project Management: Overseeing projects from initial client contact through to successful completion, including coordinating with internal teams, managing timelines, and ensuring quality control. Negotiation: Negotiating contracts and pricing with clients to secure profitable deals while maintaining long-term relationships. Customer Satisfaction: Ensuring customer satisfaction by addressing any issues promptly and professionally, and continuously improving our products and services based on feedback. I am dedicated to delivering exceptional service and ensuring that our customers receive the best possible solutions for their needs.