Nana Foust

・Specialized in handling email, phone, and face-to-face communication with international guests. ・Performed concierge duties, providing tailored recommendations and assisting guests with reservations and transportation arrangements. ・Managed check-ins and room assignments, focusing on operational efficiency and creating a welcoming atmosphere for all guests.

・Managed interview scheduling and progress tracking with candidates using both Japanese and English. Also responsible for creating job descriptions and external documents. ・Communicated and followed up with pre-onboarding employees, handling inquiries and sending gifts via phone and email. ・Conducted background checks on candidates and pre-screened resumes to ensure they met job requirements. ・Notified candidates of interview results and created progress tracking reports using Excel. Analyzed causes of delays in the selection process and proposed solutions to expedite interview procedures. ・Created surveys using Microsoft Forms and contributed to operational efficiency by proposing improvements to Excel workflows.

・Secured an average of 10 appointments daily through 2 hours of calls and email outreach for job-hunting consultations. ・Contributed to increased application rates to partner companies and improved job placement success through the platform. ・Organized and promoted job-hunting events via ads, calls, and emails, including event operations and creating promotional videos. ・Managed appointment scheduling, ensuring efficient and seamless coordination of consultation sessions.

・Personally used a company-developed product overseas, leveraging firsthand experience to promote its benefits to customers. Ranked 3rd in nationwide debit card sales within the company. ・Executed upselling strategies, achieving a 70% success rate in guiding customers to exceed their initial budget expectations. ・Designed and implemented training manuals to streamline onboarding and enhance the effectiveness of new staff training. ・Managed international money transfers and foreign currency exchange with accuracy and efficiency. ・Maintained detailed sales records and prepared reports to ensure consistent and reliable daily operations.

・Managed the official Instagram account for the beauty clinic, successfully increasing followers from 3,000 to 4,000 in just 4 months. ・Developed content strategies and created engaging posts tailored to the target audience. ・Conducted photo and video shoots showcasing treatments and clinic activities, reinforcing the brand's image. ・Analyzed engagement data from content to identify high-performing posts and propose actionable improvements. ・Planned and executed influencer marketing campaigns, casting suitable influencers and collaborating with them to create impactful content, driving brand awareness.

・Managed reservations for four salon locations, optimizing scheduling, responded promptly and professionally to customer inquiries and booking changes via phone and email. ・Performed accurate billing and facilitated a smooth checkout process for clients. ・Promoted and sold cosmetic products by explaining their features and benefits, contributing to upselling efforts. ・Prepared and submitted detailed sales reports to management in a timely and accurate manner. ・Conducted performance feedback for beauticians during operating hours, contributing to the improvement of service quality.

・As a Hostess Leader, managed walk-in guests by considering the day’s reservations, table arrangements, and server section assignments to ensure optimal seating and a smooth dining experience. ・Led training sessions for new team members, equipping them with the skills and knowledge required to excel in their roles. ・Maintained effective communication with all team members to ensure smooth daily operations and a positive work environment. ・Handled phone inquiries and managed reservations with professionalism and attention to detail. ・Delivered exceptional customer service at the reception desk, creating a welcoming and memorable first impression for guests.

・Expertise in Food and Beverage: Not only gained extensive knowledge of wine and menu offerings but also actively tested products to understand the customer experience. This approach enhanced product knowledge and enabled more persuasive recommendations, leading to improved customer satisfaction. ・Award-Winning Service: Recognized as the best server in the restaurant for exceptional customer service and dedication. ・Team Building and Leadership: Played a key role as part of the opening staff, fostering strong teamwork and effective working relationships. ・Quality Improvement Initiatives: Identified areas for improvement and proposed actionable ideas, contributing to the restaurant's overall quality and guest satisfaction.