Nan Lung Palmer

Transforming jewelry businesses through strategic merchandising, storytelling, and brand development. FACEts Consulting partners with CEOs, Founders, and leadership teams worldwide to align Product, Price, People, Place, and Presentation, the 5 P’s of Merchandising, to drive growth, profitability, and long-term brand equity. Clients range from boutique designers and emerging brands to multi-store retailers and billion-dollar global jewelry conglomerates. Each engagement is highly customized, combining data-driven insights with creative direction to achieve measurable and meaningful business results. Client Portfolio: facetsjewelryconsulting.com/brand-portfolio

LuxeRox is an online retailer delivering highly curated and attainable mineral, crystal, and fossil specimens to enthusiasts who are inspired by art and nature. Our mission is to bring the alluring beauty of our earth to your door, whether your attraction is for learning and science, beautifying your home, or for the metaphysical & wellness attributes. LuxeRox is a women and BIPOC-owned company. We love the organic, eco-luxe lifestyle and we are dedicated in making specimen collecting accessible, educational, with an elevated experience. LuxeRox sources from sustainable mines across the globe through our partnership with Gem Legacy, a non-profit organization created to ensure the welfare and protection of miners in Africa.

We help responsibly sourced diamond, gemstone, jewelry companies from <$1M to $1B+ execute our business strategies that harness digital technology & increase revenue faster.

Director of Membership from 2012 to 2015 for Metro Chapter, NYC. Director of Membership 2015- 2016 for Colorado Chapter. Past President for Colorado Chapter 2016- 2018. WJA is the premier business networking organization dedicated to enriching and advancing the professional lives of the women in the jewelry and watch industries. Our mission is to help women in the jewelry and watch industries advance and develop professionally through networking, education, leadership development and the provision of member services.

(part of Senior Executive Committee reporting directly to the owner) • Drove merchandising vision, strategy and assortment plan for the wholesale division with alignment to the brand. Results to date: +35% increase in comp sales for Wholesale and +15% for ECM • Developed and leveraged internal and external partnerships and networks to maximize productivity and the achievement of business goals. Reduced cost of web development and hosting by 60% and 250% respectively • Aligned online and in-store customers with an omni-channel experience through strategic marketing plans and merchandising. Double-digit growth for website engagement. Google Analytics results: Sessions and New Users +50% and +52% respectively

• Provided financial planning guidance to ensure proper product penetration and created seasonal plans for assortment and markets • Managed and built all financial reportings and summaries for CCO, SVPs, and the Yurmans for use in merchandising and inventory exercises • Double-digit increase in area of responsibility. Optimized sku count while increasing productivity. EOY 2014 results; -11% in size of line and +11% in productivity • Increased AUR by +4% while maintaining new product penetration

• Developed assortment plans that represents David Yurman's brand essence by utilizing historical data and current trends • Capitalized on new opportunities and identified risks and product gaps • Partnered cross-functioning teams to develop new financial strategies to aggressively drive sales and margin

• Responsible for the product plan and assortment in 20 US and 5 international Retail stores • Developed “Retail Exclusives” that ensured consistent brand aesthetics and promoted company’s overall image by collaborating with Design and Product Engineering • Implemented a training program to develop and motivate sales professionals throughout the US, Hong Kong, and France. Incremental sales of +$1.5M • Developed “Gold Focus Doors” strategy to turn slow-selling precious metal skus. +38% in sales

• Responsible for asset and consignment gold departments, including Designer Roberto Coin. Total annual volume of $47M dollars • Strategized and executed a new in-store special order program for gold charms and fashion merchandise • Established Macy’s first Cash-for-Gold program for in-store and e-commerce

• Exceeded annual sales plan of $34.7M by 8% or $2.6M dollars in areas of responsibility between spring and fall of 2010 • Successfully launched TRITON (alternative metal bands) for Macy’s .COM and 242 brick-and-mortar locations by collaborating with vendor • Launched Vendor-To-Customer Program by building an assortment on Macys.com • Built strong vendor relationships. Negotiated terms,markdowns and RTVs • Strategized new programs for all locations by working with visual team and regional merchandisers • Developed exclusive new men’s jewelry products with top vendors

• Responsible for all planning functions in 2 separate departments, diamond fashion and sterling silver and diamond. Total annual sales of over $35M • Managed stock level through replenishment and built seasonal plans by locations for all 655 doors • Created assortment plans for the merge of Macy’s East with other Macy’s Divisions • Introducing sterling silver and diamond merchandise to Macy’s Florida, West and Central locations. Boosted $1.2M in sales for fiscal year 2009

Vendor sponsored position (Andin is now part of Richline Group)

Semester abroad in London, England