Namrata Mali

• Processing a high volume of bills and invoices on a daily basis with accuracy and attention to detail. • Creating and issuing customer invoices based on purchase orders, and following up on unpaid invoices to ensure timely. • Performing end to end accounts payable through three ways of the accounts payable matching system and making batch payments to suppliers according to their due dates. • Reconciling daily revenue and expense transactions against bank statements to identify and resolve discrepancies. • Registering fixed assets and running depreciation schedules on a monthly basis. • Maintaining accurate financial records by recording transactions promptly and investigating discrepancies. • Carrying out weekly payroll activities such as setting up new employees, preparing timesheets, processing leave, and applying correct penalty rates. • Assisting with quarterly BAS preparation and lodgment to ensure compliance with ATO regulations and deadlines • Answering phone calls, data entry, administration work, and any duties requested by management • Entering and recording manual journal entries for accruals and prepayments • Respond and liaise with suppliers and clients in relation to accounts enquiries and resolve discrepancies

• Screened job applicants by reviewing resumes and conducting preliminary interviews over phone or in-person. • Handled sensitive information with discretion while maintaining confidentiality protocols. • Assisted in preparation of monthly financial reports for executive review. • Conducted research on various topics as requested by management. • Prepared meeting agendas, recorded minutes, and distributed documentation to attendees. • Entered data accurately into spreadsheets and databases for record-keeping purposes. • Managed daily office operations and maintained organized workspace. • Developed professional relationships with clients through consistent communication and collaboration. • Maintained inventory of office supplies and placed orders. • Organized and updated file systems, keeping records easily retrievable.

• Processed orders, prepared correspondences, and completed required documentation. • Contributed to team effort by meeting performance goals and assisting colleagues when needed. • Analyzed customer feedback to identify trends and suggested improvements for business. • Offered personalized recommendations based on customer preferences or past purchase history. • Maintained customer records by updating account information in database. • Trained new Customer Service Representatives on company policies, procedures, and best practices. • Managed difficult customer situations with professionalism and empathy. • Assisted customers in navigating company website or application during support interactions. • Adhere to company policies, legal regulations, and data privacy standards when handling customer information. • Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.