Naledi Kgofelo

This role ensures strategic alignment, operational efficiency, and cross-functional collaboration to drive organizational success. Key Responsibilities: Strategic Leadership • Develop and implement enterprise-wide strategies aligned with Sourceworx’s mission and goals. • Drive innovation and digital transformation across all divisions. • Oversee strategic planning and execution of cross-departmental initiatives. Operational Oversight • Monitor and optimize performance across all departments. • Ensure compliance with industry standards, regulations, and internal policies. • Implement enterprise risk management practices, especially in security and finance. Financial Stewardship • Oversee budgeting, forecasting, and financial planning. • Ensure cost-effective procurement and resource allocation. • Monitor financial performance and implement corrective actions as needed. People & Culture • Foster a high-performance culture and employee engagement. • Collaborate with HR to develop talent management strategies. • Promote diversity, equity, and inclusion across the organization. Stakeholder Engagement • Liaise with executive leadership, board members, and external partners. • Represent Sourceworx in strategic partnerships, bids, and negotiations. • Ensure transparent communication and reporting across all levels. Technology & Innovation • Champion the adoption of emerging technologies in software and network services. • Align IT and cybersecurity strategies with business objectives. • Support agile development and DevOps practices in tech divisions. Sales, Marketing & Growth • Guide sales and bids teams to achieve revenue targets. • Oversee marketing campaigns and brand positioning. - Identify new market opportunities and drive business development Project & Change Management • Ensure successful delivery of enterprise projects. • Lead change management initiatives across departments. - Monitor KPIs and project milestones to ensure alignment with strategic goals.

Key Duties : Candidate Recruitment, Hiring, and On-Boarding Develop and implement targeted recruitment strategies to ensure a robust and diverse applicant pool for all openings. Manage the hiring process to ensure consistency across departments and appropriate communication among program, administrative, and fiscal staff. Provide on-boarding services and orientation to all new staff members Professional Development and Performance Management Train, coach, and support managers to navigate evaluation, training, promotion, discipline, termination, and other HR issues. Collaborate with managers to update job descriptions across the company and implement a system for regular review and revision to descriptions. Design and implement an enhanced performance management system for employee evaluation. Develop internal staff trainings and identify relevant available external trainings. Benefits/Payroll Administration Evaluate and update the complete benefits plan. Research, implement, and maintain salary scales to standardized salary ranges across the company. Negotiate benefits plan renewals to balance quality coverage with expenses for the agency and employees. Supervise the HR assistant for all payroll and benefits administration related responsibilities and monitor relevant reports to ensure accuracy. Serve as the staff lead for all 401(k) administration responsibilities. General HR Administration and Systems Understand, interpret, and share relevant laws related to personnel management and ensure all HR processes and actions comply with these laws. Manage all HRIS systems Review current HR systems and explore, and ultimately implement, new systems based on organizational needs. Director of Administration Role Ultimately, supervise an administrative staff. Maintain relationships with third-party IT helpdesk, technology maintenance, and security system providers. Support planning and budgeting for IT purchases and upgrades. Develop and maintain office security protocols.

The Chief Operations Officer (COO) is responsible for overseeing the day-to-day operations of the college, ensuring strategic alignment with regulatory bodies including DHET, SAQA, and SETAs. The COO will lead enterprise-wide operational functions, drive institutional excellence, and ensure compliance with all academic and administrative standards. Key Responsibilities Academic & Regulatory Compliance • Ensure all programs are accredited and compliant with DHET, SAQA, and SETA requirements. • Oversee internal audits and quality assurance processes. • Maintain relationships with regulatory bodies and ensure timely reporting. Operational Management • Lead and manage cross-functional teams including HR, finance, marketing, IT, and student services. • Develop and implement operational policies and procedures. • Monitor and improve institutional performance metrics. Financial Oversight • Collaborate with the CFO to manage budgets, forecasts, and financial reporting. • Ensure cost-effective operations and resource optimization. Leadership & People Management • Build and lead high-performing teams. • Implement performance management systems and staff development programs. • Foster a culture of accountability and continuous improvement. Stakeholder Engagement • Represent the college in external partnerships, industry forums, and community initiatives. • Drive collaboration with SETAs, employers, and other educational institutions. Strategic Execution • Translate strategic goals into operational plans. • Lead innovation in curriculum delivery and digital transformation. • Identify and pursue growth opportunities including new campuses and programs. Risk & Quality Assurance • Implement risk management frameworks. • Ensure compliance with health, safety, and legal standards. • Lead continuous quality improvement initiatives. Qualifications • Bachelor’s degree in Business Administration, Education Management, or related field. • MSc degree in Business, Education Leadership,

Roles and Responsibilities: Consulting Services Give strategic advice and report results and findings to chairman and board members. Keep all relevant stakeholders informed of developments online with company’s objectives. Manage resources, including the attracting, hiring and retention of personnel. Ensure employees move in the same strategic direction to achieve its mission. Create and report on business plans, monitoring its efficacy and progress. Remain close to all stakeholders including the chairman and board members, staff, clients, key-decision makers and external service suppliers. Research and implement new initiatives to drive revenue, lower operating costs while maintain quality products that are competitive, all while delivery excellent customer support. Continuous monitoring of the annual budget and ensure that revenue/sales targets are met. Manage and report on the effective implementation of a marketing strategy to maintain market relevance and promote products and services to increase sales. Manage key personnel, clients and service providers. Maintain the quality of products, services, customer support and level of service inline with service level agreements and other retention strategies. Promote the wellness of staff and implementing policies inline with labour legislation and health and safety guidelines to create a diverse and positive working environment. Preparation of annual reports and attending/presenting at board meetings.

Lead the organisation in providing best practice in human resources, planning, information communication technology, quality assurance, policy and procedure development and risk management (work health safety) and asset management initiatives that will ensure the delivery of valued and quality service focused on enhancing organisational efficiency and effectiveness. Delivering strategic and operational advice on human resource management, planning, corporate function performance of information communication technology, quality assurance, risk management (work health safety), asset management and employee relations initiatives throughout all Pathfinders operations. Providing leadership in developing and promoting a learning organisation focused on its people, the organisational culture and quality continuous improvement and learning initiatives. Review the corporate systems and practices to ensure corporate alignment between Pathfinders vision and plan through to individual performance management outcomes. Further develop policies and strategies for workforce planning, staff attraction, retention, reward and recognition. Key Performance Areas: - Strategy Development and Implementation - Supply Chain Management - Marketing & Communications - Human Resource Management - Financial Management - Compliance & Corporate Governance - Customer Relations Management - Knowledge and Resource Management - Project Management - Quality Assurance and Management - Safety & Health Management - Contracts Management - Risk Management

Roles and Responsibilities To lead and manage the Corporate Services Division to achieve its intended outcomes as well as deliver efficient and effective services in the areas of; finance, human resources management and development, administration, property and facilities; Supply Chain Management, Marketing & Communications, Compliance and Corporate Governance, Safety & Health Management, Monitoring and Evaluation, Knowledge Management, Quality Assurance and Management, Risk Management, Customer Relations Management, Company Secretariat Services, as well as planning and performance management. Key Result Areas: This encompass the following major functions of Key Result Areas: 1. Leadership and management of the Corporate Services Division 2. Planning and Strategic Direction 3. Effective policy and technical advice 4. Management and supervision of all Human Resources Functions 5. Effective management and oversight of finance functions 6. Effective management and oversight of property, facilities and contracts 7. Monitoring and Evaluation Framework and Performance Management 8. Effectively contribute to the strategic and operational development of the organisation as part of the Executive Team. 9. Performance of higher duties.

HR Manager Roles & Responsibilities: Supervise a company or organization's hiring process, from recruiting, interviewing, and hiring new staff. They help connect executives with employees, build an employer brand, improve employee engagement, build strategic talent resources plans. KeyDuties: Change Management Talent Management Industrial/ Labour Relations Organisational Redesign Staff Inductions Training,counseling and coaching Resolving conflicts Conducting performance and wage reviews. Developing clear policies and ensuring policy awareness. Creating clear and concise reports. Maintaining and reporting on workplace health and safety compliance. Handling workplace investigations, disciplinary and termination procedures. Maintaining employee and workplace privacy. Supply Chain Manager- Roles & Responsibilities: Oversee and manage every stage of the production flow, from purchasing the raw materials to the delivery of the final product. Key Duties: source the right products negotiate contracts with suppliers and customers control manufacturing and delivery processes plan and implement logistical strategy, ensuring targets are met oversee product storage, handling and distribution use computer software to track goods from origin to delivery work on forecasts and inventories, keeping an accurate record of the process and analysing performance manage the costs involved while maintaining quality ensure you're aware of exactly what is happening throughout the supply chain manage and motivate a team of supply chain staff improve the overall supply chain performance and look for any possible innovations to the process develop new and existing relationships with suppliers manage and minimise the risks (for example operational or reputational) that could affect or interrupt the supply chain consider the environmental impact of the supply chain in order to meet sustainability targets implement new technologies and stay alert to new trends and developments in the sector.

I was responsible for managing the performance of 15 Expert / Commercial Banking sales consultants who were responsible for opening commercial accounts,etc, I was responsible for Customer Relations Management, RIsk Management, Audits, Quality Assurance.

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