nakeya mcclendon

* Responsible for daily management of dealerships service business development center which includes measuring and maintaining KPIs and other metrics, issue resolution, service recommendations, training, hiring, product streamlining and process improvements * Greeted customers, tag, and check in vehicles * Wrote up detailed description of vehicle issues * Entered appropriate vehicle data * Booked final charges on repair orders * Recommended and sold regular schedule maintenance and sublet services * Test drove and inspected vehicles for issues and damage * Exceeded dealership and CSI standards * Consulted customer on vehicle needs and status updates of progress * Consulted with shop foreman on issues * Exceeded and proved consistently ability to sell and up sell products * Worked flexible schedule to meet customer and facilities needs * Learned and maintained company policies and changes * Followed up with customer complaints and inquiries * Able to meet physically demanding job requirement ex. Lifting up to 75 lbs. * Marketed new as well as current products and services

* Add, delete, train, and modify new and current employees in the CRM * Project management create service department newsletters and department campaigns * Attend all manager and executive staff meetings * Responsible for hiring and interviewing all Business Development Representatives * Construct daily, weekly, monthly training schedules * Responsible for creating e-source/e-lead templates and electronic campaigns * Create campaigns in conjunction with corporate marketing campaigns * Streamlined and modify department processes * Created and maintained work schedules * Maintained OEM product knowledge for franchise brands * Tracked and monitored e-lead and externa lead sources * Manage call center operations * Drive and exceeds sales per unit for sales department and increase traffic and sales per repair order in service

* Added, deleted, trained, and modified new and current employees in the CRM * Responsible for conducting grassroots marketing for shop location * Managed between ten and twenty technicians * Ordered parts and shop supplies * Responsible for parts returns and inventory * Accounts payable and receivable * Processed warranty claims * Sales of preventive maintenance and mechanical repairs * Conflict Resolution * Disciplinary Resolution * Conducted all training and hiring of new employees front and back shop * Confirmed correct recommendations and repairs are being done on vehicles * Ensured shop is up to OSHA standards and companies safety guidelines * Scheduling * Ensured maintenance of shop equipment and proper usage * Extensive knowledge of import and domestic technology, schedule maintenances, and mechanical functions * Extensive knowledge of usage of diagnostic tools, hand held equipment for shop