nakeisha scruggs

* Services personal and small business accounts for billing information via telephone and email * Create innovative marketing approaches of retail products for customers * Assist employees with implementing marketing strategies for sales increase by 35% * Credits champion 2 ½ years; verifying and lowering overall company expenses 45% * Formulated strategic plans to lower call handle time by 20% ensuring timely customer satisfaction * Point of contact for escalated issues, lowering company inter-site transfer costs by 15% * MensWearhouse and Tux

* Services personal and small business accounts for billing information via telephone and email * Create innovative marketing approaches of retail products for customers * Assist employees with implementing marketing strategies for sales increase by 35% * Credits champion 2 ½ years; verifying and lowering overall company expenses 45% * Formulated strategic plans to lower call handle time by 20% ensuring timely customer satisfaction * Point of contact for escalated issues, lowering company inter-site transfer costs by 15%

* Served as a senior associate and marketing representative of sales for the company * Marketed company retail rentals with sister companies to increase rental rats by 20% * Adequately prepared employee commissions and sales reports * Managed communications of record keeping in financial accounts of payable/receivables * Formulated innovative approaches and strategies to increase company rental profits by 25% * Built clientele of long-term relationships by 30%

* Utilization of product knowledge to analyze customer needs and recommend products * Calculated daily deposits * Coordinated inventory audits * Created and maintained synergistic relationships among team members * Processed schedule adjustments to ensure adequate floor operations maintained