Najla Ahmed

Purchasing & procurement Assistant Manager @ LUSTRO

About

Results-driven professional with over 5 years of experience in end-to-end commercial management, spanning strategic procurement and high-performance sales. Proven expertise in negotiating complex contracts, which led to a 15% reduction in procurement costs, while simultaneously exceeding annual sales quotas by 20% through effective client relationship management and B2B strategies. Highly skilled in market analysis, vendor evaluation, and implementing effective sales techniques to drive profitability and optimize supply chain efficiency. Dedicated and highly empathetic Customer & client for satisfaction and retention within high-volume environments. Proven track record of resolving complex issues efficiently, resulting in a consistent 95%+ customer satisfaction (CSAT) rating and a 10% reduction in average ticket handle time. Expert in utilizing CRM software like [e.g., Salesforce, Zendesk] to manage interactions, drive product adoption, and foster long-term customer loyalty.

Country

Saudi Arabia

City

Riyadh

Industry

Retail

Skill

Sales Management, Procurement, Commercial, AI in Business , Creative Problem Solving, Emotional Intelligence, Communication, Adaptability, Complaint Handling & Problem Solving , Achieving Sales Targets, Client Relationship Management, High-End Customer Service, Inventory Management, Leadership & Responsibility, In-store Visual Merchandising, Product Presentation & Packaging, KPI, Jewelry Knowledg, Luxury sales, Fashion Trends

Experience

Purchasing & procurement Assistant Manager

LUSTRO

2025-1 - Present · 1 yr 9 mos

Riyadh, Saudi Arabia

•Supplier management. •Process oversight. •Team leadership. •Financial and performance management. •Cross-functional collaboration. •Procurement activities.

Purchasing & procurement sr. Assistant

Chalhoub Group

2022-4 - 2024-7 · 2 yrs 4 mos

Riyadh, Saudi Arabia

•Managed supplier lifecycle. •Lead recruitment: Team Leadership & Training.. •Sales Strategy & Performance. •Operations Management. •Customer Service. •Reporting & Communication.

Sales Supervisor

Alhussaini Trading Co.

2020-8 - 2022-4 · 1 yr 9 mos

Riyadh, Saudi Arabia

•Team supervision and management. •Sales management. •Build and maintain relationships •Manage daily operations, tasks, inventory, merchandise displays. •Manage administrative duties. •Customer in satisfaction.