Najihah Shahrizal

INTERNSHIP – People - Talent, Learning & Development (CBRE Asia Pacific) ● Supports and facilitated seamless in-house training sessions, from pre-training, during- training and post training for diverse program including leadership, soft skills, and professional certificates. • Pre- Training Phase - Created Instructor-led Training sessions in Talent Coach (Cornerstone – LMS) and creating event for participants registration and calendars invite. - Shared registration email to all participants, outlining the details of the upcoming training. - Placing food orders that fits with participants’ dietary restrictions and ensuring food order for training within budget and guaranteeing high-quality food services during training sessions. • During Training Phase - Room setup, including training room partition wall removal, display setup and prepared necessary amenities such as flipchart and marker pens. - Picture taking for the session including 4 angles for documentation. • Post- Training Phase - Shared feedback forms and photos with participants through email. - Logged tickets in ServiceNow and ensuring all counts have a valid basis of value. - Maintaining the participants information in Master List ● Assisting the successful of HRDCorp grant submissions, ensuring that the data input is correct and submitting the training grant is submitted before the training date. ● Manages employees’ enquiries such as Course Completion & Credit Update, Instructor-led Training, Curriculum Issue and Course Assignment Enquiry & Support via the case management tool (Service Now). Managed to respond and resolve the enquiries of over 320 employees across APAC region which includes Singapore, Hong Kong, Vietnam, Philippines, and Thailand. ● Consistently meeting established Service Level Agreements (SLAs) within 2 days to ensure the effective resolution of inquiries.

This FGD is one of the collaboration projects between Malaysia Aviation Group (MAG) and Universiti Malaya titled "Organizational Psychology Approaches to Assess and Evaluate the Impacts on the MAG Culture Change Program".

• Effectively managed club meetings, including scheduling, agenda creation, and meeting minutes documentation. • Maintained accurate records and documentation related to club activities, budgets, and membership information.