Naji Kotob

•Responsible for all duties of the Front Office operation which includes: front desk, telephone operators and bell staff. •Emphasis on increasing guest satisfaction, hotel occupancy and maximize revenues. •Prepare forecasts and reports and assist in the development of the room's budget •Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members •Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction •Prepare, monitor and analyze the payroll.

•Responsible for all duties of the Front Office operation which includes: front desk, telephone operators and bell staff. •Develop and maintain front office teams that consistently deliver a high quality service. •Interact with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality •Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

•As a touristic destination I have learned to work in a multicultural environment. •Lead a team of more than twenty employees at the Front Desk by motivating to perform and provide them the support needed to accomplish their daily tasks. •Attend In-House Training programs on monthly basis and conduct training to ensure corporate standards are met and company targets are achieved.

•As an opening property I understood the hotel marketing database and employ suggestive selling techniques to sell rooms and promote additional services at the hotel. •Possesses a working knowledge of reservation according to hotel standard and attend In-House training and department meeting.