Naincy Bagga

- Balance till of $300, verify daily revenue, and complete administrative paperwork and reports - Ensure payroll is accurate and all details are entered in a timely manner to avoid conflicts - Process and complete Active Assist applications for low-income families and verifiy appropriate government documents - Provide a high level of front-line customer service including greeting, and engaging customers, providing program information and program availability - Process and accept payments up to $2000 for program registrations, facility bookings, memberships, and point-of-sale transactions

- Provided inbound services to internal and external customers including consultative sales, technical inquiries, and support - Understood appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. Including strong organizational awareness of how to work high, deep, and wide within large organizations - Presented Hilti’s Channel Strategy and New Product and Trade Strategy - Responsible for sustaining and continuing knowledge of existing and new products and applications - Utilized knowledge of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues - Handled transactions involving customers' terms and conditions in accordance with Hilti’s legal guidelines and any applicable regulatory

- Updated and recorded donor information in the Customer Relationship Management (CRM) database and maintained confidentiality - Obtained donation data from the Donor Database daily and provided donor details to designated BBBS agencies for further stewardship - Entered up to 30+ donations per shift into the Customer Relations Management Database (CRM) - Generated Tax Receipts for donors so they are able to complete their taxes

- Configured and set up 10+ user accounts for newly signed-up charities in the Donar Management System (DMS) - Ensured proper documentation for each charity client was captured, maintained, understood by, and available to the rest of the customer onboarding team.

- Demonstrated a high degree of customer service while processing up to 30+ refunds and exchanges - Responsible for daily cash office administration including balancing registers to $300, checking for cash discrepancies, and completing activity logs - Processed daily shipments, organized and set up the warehouse area; ensured all merchandise was received, processed and merchandise presentation standards were maintained - Greeted customers in a friendly manner; answered approximately 20+ questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events and store locations