nahum mesmer

About

eBusiness Co-op at Liberty Mutual Insurance

Country

united states

City

cambridge

Industry

information technology and services

Skill

microsoft excel, agile methodologies, agile project management, leadership, teamwork, cross functional coordination, microsoft office, creativity skills, public speaking, customer experience

Experience

founder and chief executive officer

guap apparel

2014-9 - 2015-7 · 11 mos

* Developed suggestions for process improvement plans, to increase the efficiency of maintaining detailed client information in the salesforce database * Generated patient lists and data tables based on specific department needs through the analysis of the patient database system * Authored and uploaded white papers on trending medical topics, clinical trial alerts, and health data on the company’s blogs and social media outlets to assist in maintaining a relationship with medical professionals * Conducted and oversaw a four-month research project based on brainstorming and developing unique concepts on how to expand the company’s presence in the medical field

marketing intern co-op

clinedge

2015-7 - 2015-11 · 5 mos

* Developed suggestions for process improvement plans, to increase the efficiency of maintaining detailed client information in the sales force data base * Generated patient lists and data tables based on specific department needs through the analysis of the patient database system * Composed and uploaded trending medical topics, clinical trial alerts, and health data on the company’s blogs and social media outlets to assist in maintaining a relationship with medical professionals * Conducted and oversaw a four month research project based on brainstorming and developing unique concepts on how to expand the company’s presence in the medical field * Attended upper management project meetings in order to assist in producing a detailed event recap managers could refer to when monitoring project progress

ebusiness co-op

liberty mutual insurance

2016-7 - 2016-12 · 6 mos

Devised detailed process flows and collaborated with a team of 3 developers and 2 business analysts to plan and integrate MasterThis flow with Amazon’s echo speaker allowing customers to interact with the Liberty Mutual Website Created process flows aimed to expand Liberty Mutual’s Guestimator tool to include the possibility of insurance for two vehicles and or/ two drivers Assisted product owner in coordinating bi-weekly backlog grooming sessions, story estimation and delivery of features to measure the success of newly released products and services Collected and analyzed 1000+ customer FAQs and chat transcripts from service representatives to support software developers program an artificial intelligence based customer service chat program to increase customer satisfaction levels