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• Developed a streamlined setup process for Two-Factor Authentication (2FA), enhancing account security and user experience. • Enhanced centralized authentication admin pages for managing mobile single sign-on and IP restrictions, resulting in a 40% reduction in admin workload and a 50% decrease in security incidents, improving security. • Implemented show/hide password feature on sign-in pages, leading to a 20% reduction in password input errors and a 15% increase in user satisfaction, enhancing accuracy and security. • Improved user experience by supporting light and dark theme branding and company logos, along with developing API enhancements and fallback mechanisms for seamless branding. This provided users with a personalized and visually cohesive interface. • Owned a backend microservice to manage company and partner logos, incorporating support for light and dark theme branding using HTTP protocols and scalable cloud storage. • Assisted in debugging and resolving customer authentication issues, ensuring seamless access to services. Collaborated with users to identify and address authentication challenges promptly, thereby enhancing overall user experience and satisfaction. • Worked in an Agile environment, participating in daily stand-ups, sprint planning, and retrospectives to deliver iterative updates and meet project milestones. Collaborated closely with support teams to troubleshoot and resolve customer issues, resulting in a 20% reduction in average resolution time.

• Led the development and management of a data sync API, currently servicing over 3000 live Travel Management Company (TMC) sites and facilitating synchronization for more than 5 million user profiles. • Designed and implemented a Data Retention service empowering companies to efficiently purge profile data for inactive users, enhancing data management capabilities. • Collaborated seamlessly with cross-functional teams including development, product management, and architects from varied technical, creative, and business backgrounds to ensure alignment and success of project objectives. • Oversaw end-to-end shipping process of microservices, ensuring 100% on-time delivery and meeting project deadlines consistently. • Created Profile Group microservice, streamlining travel agent configurations and access, resulting in a 40% reduction in configuration time and a 35% decrease in access-related support tickets • Investigated and resolved a critical security issue related to access control, preventing unauthorized access to user profiles managed by other agents within multi-agent companies, and enhancing data security.

• Successfully executed data migration for skill repository with minimal compatibility issues, achieving a data migration success rate of over 95%. • Implemented features to handle failed intents for conversational AI agents, resulting in a 40% reduction in failure rates and enhancing system reliability. • Established server-side APIs for skill builder to maintain repository of intents, reducing development time by 30% and enabling seamless integration with Copilot's digital assistant. • Created automated tests for Copilot's digital assistant, resulting in a 50% reduction in manual testing efforts and improving overall product quality and reliability.

• Automated end-to-end testing procedures for SAP BUILD, resulting in a 30% reduction in testing time and a 20% decrease in the number of post-release defects, thereby enhancing product stability. • Developed POC for image comparison on browsers and hybrid app screens, automating UI error identification processes and reducing manual testing efforts by 50%, resulting in increased efficiency in identifying and resolving UI errors. • Implemented infrastructure within Jenkins to facilitate automated testing, ensuring smooth execution, and proactively monitored performance to maintain optimal functionality.

• Implemented unit and integration tests for control properties in SAP Screen Personas, ensuring thorough assessment of 42 personas flavors, resulting in the identification and resolution of numerous bugs to enhance product reliability. • Led development of end-to-end test automation for SAP Screen Personas environment, resulting in a significant reduction in manual testing efforts and improvement in overall testing efficiency.

• Managed and administered internal and external applications to record & schedule projects & changes within Ryder environment. • Developed enhancement for migration control tool, improving efficiency in ticket synchronization. • Administered Release & Configuration Management processes, facilitating smooth coordination.

• Profound experience, knowledge, and exposure in SAP ERP Central Component ECC 6.0, Object-oriented programming, ALE/EDI/IDOC interfaces, User Exits and BADIs, Enhancements, SAP Smartforms/SAPScripts, BAPI, Reports, BDC, Module Pool Programming and Configuration, Workflow, Adobe Forms and Performance Optimization. Created applications that cover all major areas of Finance, Sales and Material Management modules in SAP. • Appreciated by client for automating background batch job failure notification, eliminating 10 hours of daily monitoring activities for Process Exchange and IDOC teams, leading to increased operational efficiency. • Designed technical specifications for developments and analyzed functional requirements to deliver bug-free object developments and customizations, ensuring the successful implementation of SAP and standardization of business processes. • Designed and implemented a POC for "Roster Verification Tool" using Java and MySQL, facilitating the management and verification of employee shifts across projects. This streamlined time reporting, avoided duplicate time captures, and eliminated manual activities. • Provided technical mentoring to new team members, assisting them in overcoming technical challenges. • Led development efforts for multiple projects, overseeing the full software development lifecycle from requirements analysis to deployment and maintenance building strong object-oriented design and analysis skills. • Actively participated in code reviews, providing constructive feedback and suggestions to enhance code quality and maintainability. Awards received at IBM : • Eminence and Excellence Award • GBS-Service Excellence Award (SEA) • Be Essential Award