nagendra_kumar nagendra

* British Telecom UK); Administering Desktops support and peripherals Like Printer,Scanner. * Support Desktop related issue(Hardware & operating system) * Installation of windows Operating system. * Joining Computer into domain and installation of all software of BT process. * Re-imaging system with Norton’s ghost and hardware troubleshooting. * Installation of Mcafee-Anti Virus And updation. * Installing and configuration of MS-Outlook 2003 and creating .pst and repair the .pst files * Installation and troubleshooting of applications especially required in various applications of BT (British Telecommunication) like, Oneview, Citrix Smart Metaframe * Installation, Configuration and troubleshooting of Microsoft office 2003,2007. * Have worked on HP Openview incident management tool and resolve the issue within SLA.

* AMD(Advance micro devices) project-TCS Hyderabad; Worked in Transition phase from AMD (USA) to TCS during project startup. Taken KT from AMD SME. * Installing and configuring Windows Server 2003.2008,2012. Working as L2 support * Configuration of Active directory.DNS, DHCP servers. ILO and Idrac configuration. * Data center server management, hardware and software management, installation of windows server 2003, 2008.2012.monitoring of servers. * Managing OU, Groups and Users.GPO.Domain and File server print server, * Implementing Group policies as per the Customer request * Ticketing tools service central for incident and Service request. * Vendor call management for warranty issue of servers H/W and other devices.

* Installing Windows server 2008 R2 OS and Implementing RDC & ADC servers. * Creating Organization Units, Groups and Users. * Implementing Group policies as per the Customer request. * Joining the Workgroup Machines to Domain. * After domain joining retrieve all those users applications and data’s * Troubleshooting in FIDS ,MATV,and windows machine. * Troubleshoot and diagnose a a wide range of technical issue related to Airport device`s including FIDS, PAVA, ACS, BRS, CCTV, PAVA, Telephony, TMRS and EPOS and resolved Remotely. * Provide remote support to diagnose/resolve customer issues using Team viewer, remote. * Provided support related to network issue including network, Server, software, antivirus, related issue.symentic antivirus installation. * Have worked on BMC Remedy 7.1 version incident management tool * Logged incident on BMC and follow up with vendor and other support team. Manage SLA. * Logged incident and coordinate with Team on priority basis

* SITE:TCS Passport seva project (home ministry of government of India).; in (NOC operations) * Installing and configuring Windows Server 2003,2008. * Desktop and laptop administration. * Network printer configuration. * Providing remote support of desktop level issue at remote location. * Software installation and handling the problem regarding that problems. * Installation Bio-metric mouse for domain user login, Bio finger print scanner. * Creation of windows image for passport seva application software and troubleshooting. * Installation and management of KIOSK machine at each Passport office in india. * Handling, installing MacAfee antivirus and updates of the antivirus on each desktop * Communicate with vendor.for all asset like Windows server H/W finger print, biometric.scanner, camera etc. * For incident management tool use IBM tivoli service request manager. * For all AMC with vendor and h\w issue log call to vendor.