Naga subramanyam Harapanahalli

• Oversaw the Workday HRIS platform, managing employee data, onboarding, offboarding, absence management, and the entire employee life cycle, with accurate tracking and compliance of diverse absence requests. • Designing and developing streamlined processes, workflows, and standard operating procedures (SOPs) to drive productivity improvements. • Implemented new processes and procedural changes across departments and teams, while building and maintaining relationships with industry experts, professionals, and stakeholders. • Addressed stakeholder concerns, gathered feedback, and mitigated resistance to change through strategic change management and transparent communication. • Designed and maintained the supervisory organization structure and reporting hierarchy, ensuring clarity and accountability. • Validating Workday inbox action items and executing tasks such as hires, promotions, transfers, and data changes with minimal supervision. • Participated in unit testing and UAT, and trained associates post-testing, ensuring successful system implementation. • Managed ServiceNow tickets and the Ask HR mail inbox, ensuring timely and effective issue resolution and response. • Prepared letters for new hires and exiting employees, and partnered with HR and other departments to optimize onboarding processes.

• Involved in comprehensive employee life cycle management and data management processes within a shared services environment. • Working on various business processes and running ad-hoc troubleshooting to make necessary corrections. • Identifying the root cause of errors and determining the necessary rework to correct them. • Resolving employee queries and complaints using the ServiceNow tool, chat, and email. • Taking ownership of query resolution and team performance metrics. • Allocating cases across the team, generating reports to validate case status, and monitoring SLA. • Updating leave records for associates using tools such as Sedgwick ViaOne and Sedgwick Extranet. • Publishing reports daily, weekly, and monthly to managers and the team. • Initiating processes in Workday, following up with vendors and candidates for any pending document submissions within deadlines, assisting employees with online form completion, and ensuring follow-up until closure. • Handling involuntary terminations and updating rehire data and checks in Workday. • Setting team goals in collaboration with the manager and ensuring their achievement by the team.

Working on HR Tools such as PeopleSoft, AskHR, Taleo, Service now. Referral bonus-- supported globally. • Focus on Americas, Europe, ASA, PAC & Middle East , developing staff referral, programs for staff referral payment Reconciliation. • Verification of checklist as per process and following up with TA team for confirmation. Sharing details with referral amount to country payroll team. Rehire Checks-- Supported globally • Updating rehire status on Taleo based on previous reason of exit. • Providing the reason for exit to TA team when requested. Sharing HRBP details to recruiters for approvals. Internal CV-- Supported globally • Catering to internal CV requests from recruiters & HRBP/ER. • Encrypting documents and sharing it with the requester. FCC -- Supported globally • Validating documents on Taleo & Peoplesoft to ensure adherence of policy. • Preparation & Maintenance of dashboards. Drive the TA team to follow and be compliant. AskHR & Service Now • Delegation & allocation of cases within the team . • working on HR applications PeopleSoft, AskHR, Taleo, Service now. Various Responsibilities: • Service now functional testing. • Timesheet for entire HR floor using time monitoring tool. • Guide TA team obtain required access by coordinating with System Access team. • Train and acts as mentor new recruits in the team. • Verifying documents after BGV to process badge id and update details on Peoplesoft. • Helping TA team screen and shortlist resumes when required. Onus on handling confidential data and safekeeping of records.

• Process involves employment verification for Asia Pacific/ EMEA ex-employees on request from external parties such as recruitment agencies, and financial institutions. • Communicating with Managers, HR Business Partners and employees globally on various HR related queries and updates. • Working on HR applications PeopleSoft 9.1 Version – HCM and CRM, Workday & Worked on Taleo, Moving the hire status. • Was into workday Functional testing. • Handling Employee Grievances of global non-employees for Dell, EMC and NTT Data. • Sort and prioritize daily requests to process and deliver within the SLA. • Ensure appropriate employee authorizations to release the requested details sourced from core HR systems. • Assist training other team members on the process, systems and applications as and when required. • Provide back up support to other Referencing team members. • Researches and resolves issues under the guidance of a team lead or supervisor. • Handling stakeholder management, employee queries /escalation related to job and personal data. • Determines root cause of errors and rework needed to correct. • Understand and maintain high degree of confidentiality with respect to employee data.