Nadiya Attard SCEO

- Motivating the sales team to achieve the best results possible. - Setting activity and revenue targets. - Continual training and development the sales department. - Working on account management plans/reviews with account managers. - Identifying key areas for improvement in the sales process. - Attending monthly meetings with other senior members of the business. - Acting as a spokesperson for the organisation at sales events and conferences. - Monthly reporting on sales performance against budget and reporting on variances. - Developing and executing strategic plan to achieve sales targets and expand our customer base - Determines annual unit and gross-profit plans by implementing marketing strategies; analysing trends and results.

- Establishes sales objectives by forecasting and developing annual sales targets for .COM (Nordics, Central Europe etc) and regulated markets (UK, Romania, Belgium, Denmark, Bulgaria, Czech Republic). - Owning and hitting/exceeding annual sales targets. - Attending industry events and conferences to generate new business opportunities. - Spotting market opportunities for new customers. - Maintaining and increasing sales volume by keeping current with supply and demand, changing trends, economic indicators, and competitors. - Establishing and adjusting commercial offers by monitoring competition, regulations, supply and demand. - Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. - Building and maintaining strong, long-lasting customer relationships.

- Acting as the main point of contact and developing a trusted advisor relationship with assigned key customers and key stakeholders. - Coaching and challenging customers, identifying areas of improvement to increase revenues. - Selling, up-selling and cross-selling new and existing products. - Developing and implementing account plans to drive business volumes, forecasting and tracking account metrics/KPI’s for each of accounts. - Maintaining awareness of market conditions, competitive products offering and pricing. - Driving initiates and team improvement projects in terms of performance, processes, collaboration with other departments, knowledge workshops etc. - Being involved in recruitment of new team members.

- Managing portfolio of existing accounts including regulated markets - Building long-lasting relationships with clients - Direct clients to appropriate products or services that fit their needs and making sure that they have full portfolio and maximizing their revenues - Providing customer training, consult customers on promotions, best product use, website content, promo material etc - Manage and resolve all issues with clients in a timely, efficient manner to ensure repeated business and client loyalty - Interact and coordinate strategies with sales and customer service team members that are working on the same assigned accounts - Set financial budgets with both the client and the company - Prepare reports demonstrating quarterly sales, annual forecasts, account statuses, and other valuable metrics data

• Maintaining and growing actively VIP accounts portfolio. • Monitoring, planning, reporting, analyzing customer engagement campaigns. • Regular delivery of reporting on marketing effectiveness and performance of the business activity. • Developing a deep understanding of the customer needs, behaviours and activities to create and implement effective account plans and campaigns that will successfully cross-sell or up-sell, or reactivate existing or acquire new VIP customers • Executing on weekly / monthly / quarterly basis campaigns for VIP segments. • Educating, training and informing VIP customers on promotions, offers, products info, relevant updates. • Developing, analyzing, optimizing customer loyalty programs. • Providing feedback on services and building cross-departmental relationships to facilitate the team results • Localization, proof readings of CRM and execution of marketing promotions and campaign for both online and offline media. • Providing support to new affiliates and business partners, growing affiliates database by inquiring new affiliates, growing affiliate's revenue