Nadiia Ananchenko

Education: - Institute of Ukrainian and Foreign Philology Zhytomyr Ivan Franko State University (09/2007 - 06/2012) - Amadeus reservation and air passenger's teсhnology (09/2015) - Training Center of Ukraine International Airlines 08/2016, Ukraine,Kyiv - air travel documents handling Work experience: Supervizor of the group of flight booking specialists Intertrade Call Center project - Contact Center of Ukraine International Airlines (UIA) 09/2017 - 08/2020, Achievements/Tasks: • Organization and maintenance of life andactivities of the office. • To teach new managers to work with booking system (Amadeus). • Conducting interviews and recruitingstaff. • To help the managers with difficult questions and calculations. • Organization of filling in documents by employees. • Working with incoming calls and written requests. • Taking payment for services provided by UIA using foreign and local payment systems. • Issuing the carriage documents: tickets, baggage receipts, receipts for other services (transportation ofanimals, meal orders etc.). • Reissuing the carriage documents in case of voluntary and involuntary date or route changes (flight delays or flight cancellations). Sales manager Digital publishing MCFR 08/2020 - 06/15/2021, Achievements/Tasks: • To sale the magazines. • Show the benefits of magazines. • To help the buyers with documents for purchase. • Execute a sales plan. Customer Support Specialist SimplyContact - Contact Center of Wizz Air airlines 06/2021 - 06/15/2021 • Resolving issues related to flight cancellations and delays. • Helping passengers book additional services, get the information regarding the airport procedures. • Working with incoming calls and written requests. • Informing passengers about current rules of passenger and baggage carriage of Wizz Air. • Issues of compensation's payment in case of the flight's cancelation or delay. X-Trans Global: 05/2024 - 09/16/2025, -Area of expertise: international transportation, air/sea logistics, selection and purchase of goods from China to Europe, payment for goods, customs brokerage support, all turnkey services. - Strengths: organization, individual approach, attention to detail, 2 years of experience in logistics, customer focus, search for non-standard solutions for each shipment, quick response to situations. Value for customers: I help businesses improve logistics and transport goods easily and efficiently from Asia and Europe by any means of transport from the factory to the customer's warehouse with pleasure.