nadia brogren

* Worked on domestic and international based customers, vendors and * government agencies in support of customer service product * Received trips from customers by phone, e-mail, sita or fax, and since there was * no standardized format, each customer has specific needs and or requirements, * therefore needed to determine those requirements then requested and obtained * the services, paying close details to what can and cannot be done on behalf of * the customer. Services: Flight Plan, Flight following, Ground Handling, Permits, * Slots, Customs, Hotel, Transportation, Fuel, and any other services requested by * the customer. * Maintained an organized work station and also ensure customer service trip * folders kept neat and orderly according to Customer Service department * guidelines following department and company policies and procedures. * Assisted accounting and communicating with customers to solve invoice issues * in Arabic/French

* Dispatched B737NG's, Airbus 319, 320's and B747-400's. ; * Worked with Eurocontrol, NAT Tracks and other OTS. Organized Track System. * Analyzed and evaluated each flight plan to comply with all regulations and * policies issued by the companies and the FAA. * Prepared flight plans after evaluating the meteorological conditions including * adverse weather phenomena such as thunderstorms low-level windshear, wind * direction, visibility, for each route to be flown and each airport, to insure high * level of safety. * Provided the Pilot in Command with all available weather reports and forecasts. * Delayed or cancelled flights that could not be operated safely. * Monitored weather conditions along the flight routes and at all destinations and * alternates, communicated any weather change updates via ACARS and * recommended alterations to the route and or the altitudes.