Nadeem Ahmad

With over 15.5 years of experience in the transport and logistics industry, I have built a broad skill set across managerial and operational areas. My career started as a Transport Executive, where I refined my abilities in using standard data systems and became adept at Microsoft Office tools such as Excel, PowerPoint, Word, Power BI, and Outlook. Currently, I hold the position of Assistant Manager at Mercer Consulting India Pvt. Ltd., on the payroll of Jones Lang LaSalle (JLL), a role I have held since January 2022. Prior to this, I was on the CBRE payroll from November 2012 to December 2021 and deployed at Mercer Consulting India Pvt. Ltd. Key Responsibilities and Achievements-: New Hire Orientation (NHO):- Spearheaded the NHO program, introducing new colleagues to operations and the Routematic application, ensuring a smooth onboarding process. Weekly and Monthly Connects:-Efficiently organized schedules, prepared and published Minutes of Meeting (MOM) with the operations team, and facilitated regular meetings with clients and business leaders, including SDLs, Senior Managers, and Heads, to foster strong business relationships. Monthly Routematic Team Engagements: - Established a consistent communication channel with the Routematic team, enhancing operational efficiency and software integration. MOM and FCR Management: - Played a pivotal role in discussing, tracking, and following up on MOM points, ensuring timely resolution. Led the review and closure of First Contact Resolutions (FCRs), emphasizing the importance of resolving issues within the agreed timelines. Employee Safety and Incident Management:-Actively involved in addressing female employee safety concerns, assisting the operations team in FCR resolution, and managing accident/incident reports, thereby ensuring the safety and well-being of all employees. Soft Skills Training: Organized and conducted monthly training sessions on soft skills, email and telephone etiquette, and behavioral skills for the operations team, contributing to their professional development. This comprehensive experience reflects my ability to manage complex operations, lead teams effectively, and contribute positively to organizational goals. My commitment to excellence, combined with my excellent communication skills, positions me as a valuable asset to any organization striving to achieve its objectives and uphold its values.