nadia abdul-hamid

* Answer and direct all incoming calls in a courteous and professional manner * Greet showroom customers and assists with basic inquiries * Communicate messages to appropriate parties in a timely manner * Update dealership schedule/directory on a regular basis * Motor vehicle licensing administration * Vehicle inventory administration * Perform other related administrative tasks as required by management

* Interpreted 100 + unique policies to provide insurance benefits and eligibility to 50,000 + members and health providers globally * Redirected patients to in-network facilities and pre-negotiate future claims providing cost containment for the client resulting in savings between 30% and 65% in hospital and physician fees * Reviewed medical reports from physicians and hospitals to apply appropriate policy provisions * Coordinated air medical transfers with receiving hospitals and air carriers * Assisted with new client implementations by creating appropriate workflows and employee training * Conducted timely follow ups with patients and providers after services have been rendered

* Europ Assistance manages medical cases globally to expatriates for urgent and * long-term medical cases. As a business that has been around for over 50 years, * Case Facilitators were responsible for training staff on the importance of health and safety, as well as the advanced policies and procedures. * Interpreted 100 + unique policies to provide insurance benefits and eligibility to 50,000 + members and health providers globally * Redirected patients to in-network facilities and pre-negotiate future claims providing cost containment for the client resulting in savings between 30% and 65% in hospital and physician fees * Reviewed medical reports from physicians and hospitals to apply appropriate policy provisions * Coordinated air medical transfers with receiving hospitals and air carriers * Assisted with new client implementations by creating appropriate workflows and employee training * Conducted timely follow ups with patients and providers after services have been rendered

* American Express is a diversified worldwide travel and financial services * company. It is a global leader in charge and credit cards, travel, financial * planning, accounting and international banking. Fraud Protection Analysts play * a vital role in monitoring loss prevention. * Monitored real time queues and identified high risk transactions within the business portfolio * Identified fraudulent transactions such as account take over, friendly fraud and theft * Monitored constantly transactional records to identify unauthorized transactions and fraudulent accounts * Determined existing fraud trends by analyzing accounts and transaction patterns

* Pantages Hotel is a chic boutique hotel located in the heart of downtown * Toronto. Being a unionized Company, the Human Resources department is * heavily involved in ensuring that the day-to-day operations are met by the * worker and management teams. * Performed all functions related to recruitment: coordinate job posting, applicant screening, reference checks, and employment offers * Prepared benefit packages for new hires, on/off boarding documents * Assisted with employee benefit support and WSIB claims management * Facilitated mandatory training (health and safety, accessibility, CCD policy) * Maintained secure and up-to-date employee HRIS files * Ran monthly reports to distribute to the team (Leave, immigration, probation, vacation etc) * Routinely worked on HR projects as assigned and ordered all Human Resources office supplies

* Actively sourced candidates through LinkedIn Recruiter, Monster, Indeed, Applicant Tracking Systems (ATS), social media platforms, and referrals * Managed full-cycle recruiting including sourcing, identifying and screening candidates * Interviewed and short-listed candidates to present to the account managers who then present to the clients * Managed and coordinated all recruitment process communication with candidates including scheduling and logistics of al interview times * Validate candidates’ references and communicated with previous employers to qualify capabilities and verify work history * Handled recruitment queries in a responsive, customer-focused way by providing a comprehensive first line of information and advice