Nicholas Neumann

• Helped over 2000 customers by professionally communicating and solving their problems using customer service and customer-facing skills • Ensured order deadlines were met by collaborating with suppliers and managers • Trained and integrated three new employees into the company, teaching responsibilities and company policies by guiding and supporting them through their first shifts

• Delivered hour-long workshops by using public speaking skills and facilitating group discussions to over 120 elementary school students • Optimized workshop material using PowerPoint and analytical skills for workshops being delivered to over 550 elementary school students

• Increased donations in the Kerrisdale community by establishing and hosting a used clothing drive event • Generated $1000 by writing and applying for government grants to fund events for my community • Hosted and marketed a youth movie night for families through collaboration with fellow volunteers and marketing at nearby schools and community centres

• Improved senior’s technological literacy by co-hosting a workshop helping with technology-related issues • Maintained positive relations with clients through effective communication while guiding them towards computer and internet-related solutions • Collaborated with other instructors to solve challenging problems involving unfamiliar software