n griffin

* Identify and initiates progressive collection actions on delinquent private balances, document action * and results on progress record * Routinely communicate with Executive Director to discuss high risk accounts, escalation strategies * and probable bad debt * Communicate status of delinquent accounts to manager on a monthly basis, request for * intervention or assistance as needed on a difficult account * Participate in monthly A/R review * N. Andrew Griffin

* Daily phone contact with direct, agents and retail customers in the BAM market * Educate customers on products, service and promotions * Communicate critical customer issues to appropriate resources

* Established a rental company specializing in renting rollaway beds, baby cribs, and regular beds * Formulated successful marketing campaign to introduce services to other rental companies * Created and monitored annual budget including finical reporting procedures

* Established and monitored transportation program for Geriatric Outpatient program * Served as liaison to Campus Fleet Services. Operated UCLA Medical Center on-line computer * system * Hired/Trained and scheduled drives. Managed 25 full/part time employees

* Met and exceeded monthly sales quota by acquiring and retaining large government accounts of * 500 or more employees (School Districts, Commonwealth of PA, and Counties) * Generated new business in assigned territories through prospecting, cold calling networking and * generated leads and referrals * Identify customer needs and recommended wireless solutions with regard to price plans, data and * other enhanced services, handsets, accessories and negotiated and closed deals * Completed contracts and report-generation, tracking and forecasting reports

* Sell handsets, accessories, price plans and data to new and existing customers * Met with customer to discuss there wireless needs, new and existing customers * Met monthly sales quota by selling VZW products and services * Preformed rate plan analysis to evaluate the best solution for the customers and there needs

* Update customer with information on programs, products and features, order equipment * Analyze and reconcile customer account for accuracy and cost efficiency * Educate, research and troubleshoot equipment and service issues

* Established a real estate company specializing with HUD and VA acquired properties * Created and designed marketing and display ads on a weekly basis * Handled all broker’s duties including distribution of checks to clients, escrow companies and agents

* Perform duties, such as study property listings, interview prospective clients, accompany clients to * property site, discuss conditions of sale, and draw up Contracts. Includes agents who represent * buyer * Conduct open houses on Sundays to meet new clients * Generated marketing tools to promote new business and mail out in my designated farm * Write Contracts and submit Bids/Offers on Properties, Take pictures of House that I listed

* Responsible for the oversight and coordination of C.S.S.D. management and functional systems, * such as the automated patient transportation system * Responsible for the design, development, and analysis of new and existing C.S.S.D. efficiency and * productivity projects and quality improvement initiatives such as the Linen/TUG (robot) project * Responsible for the development and maintenance of databases for the retrieval of pertinent * department information relating to C.S.S.D. systems, projects, and departments * Responsible for cost analysis of C.S.S.D. procedures and projects

* Developed curriculum and served as instructor in the non-credited continuing education * department, teaching Customer Service Module including Keyboarding, Introduction to Microsoft * Word, Excel, PowerPoint and Publisher) * Developed curriculum and provided instruction for continuing education modules (How to Start a * Small Business, How to Write a Business Proposal, How to Market Your Small Business and * Design to Sell) * Developed and instructed Customer Service Skills with the Job Corps program, a week long * training program for students seeking a business degree. Program also emphasizes presentation * skills making use of computer technology

Masters of Science - Organization Leadership