mónica oliva

customer care manager laboratorios liconsa, grupo chemo

About

Customer Care Manager Laboratorios Liconsa, Grupo Chemo

Country

spain

City

madrid

Industry

logistics and supply chain

Skill

logistics, supply chain management, supply chain, transportation, microsoft office, inventory management, microsoft excel, warehousing, customer service, operations management, negotiation, change management, purchasing, project management, process improvement, strategic planning, logistics management, procurement, microsoft word, shipping

Experience

customer care manager laboratorios liconsa, grupo chemo

chemo

2017-3 - Present · 9 yrs 7 mos

atenciÃ³n al cliente

schüco iberia s.l

2006-5 - 2012-1 · 5 yrs 9 mos

asistente del consejero delegado

europcar fleet services

2003-10 - 2006-5 · 2 yrs 8 mos

asistente de gerencia

omikron electronic banking services españa s.l

1998-5 - 2003-10 · 5 yrs 6 mos

customer service specialist laboratorios liconsa

chemo

2012-1 - 2017-3 · 5 yrs 3 mos

* Receive purchase orders from customers, entering them into SAP system. * Confirm delivery dates according to the production planning. * Track customer order status anticipating solutions to posible issues that may cause delay in delivery to customer. * Communicate to the client any incident that may delay delivery of the order. * Develop compliance reports of scheduling planning. * Answer inquiries by telephone and Mail (delivery dates, leads and lags of orders) and check customers orders (to ensure good service to those customers). * Reporting to the Supply Chain Manager of key issues. * Identify customer needs: stock-outs, new presentaciones.