myit sue

sales assistant

About

Currently in my last semester with James Cook University (Brisbane), double majored in Management and Accounting. A sincere, organised, and dedicated individual with a background in the delivery of exceptional customer service and the ability to assist the customers with a selection of goods. Demonstrated by exceptional customer care and robust relationship building skills and encourages team collaboration in order to achieve excellent levels of customer satisfaction. Customer-focused and experienced in Retail and Hospitality industries, with the proven ability to work towards and consistently exceed targets. Committed to the delivery of high service standards, with strong customer care skills and strong work ethic. Such experiences have provided myself with an opportunity to work in a variety of independent and team environments and to further develop self's appropriation for strategic thinking and problem solving. Further, the community focus of these positions reflects my genuine interest in social justice, education and giving back to the wider community.

Country

australia

City

brisbane

Industry

apparel & fashion

Skill

microsoft office, customer service, microsoft excel, leadership, microsoft word, microsoft powerpoint, public speaking, research, project management, management, marketing, english, teamwork, problem solving, communication, strategic thinking, accounting, sales management

Experience

cashier and supervisor and waitress

super combo

2017-11 - 2019-11 · 2 yrs 1 mo

sales assistant and cashier

mk fashion

2015-10 - 2016-9 · 1 yr

* Key responsibilities: * Applying excellent customer service skills whilst offering advice and assistance to customers in a professional and efficient manner * Working in compliance with high standard company practices and in accordance with luxury brand requirements * Handling payments and refunds at the busy cash desk and welcoming an average of 50 – 70 customers daily * Utilising interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor advice and recommendations. * Offering friendly and approachable assistance while ensuring that the shop floor remains tidy and organised to maintain the visual appeal of the store. * Meeting and achieving KPIS, exceeding targets and expectations by remaining motivated * Attending and engaging in team meetings relating to budgets and targets and company updates. * Helped customers with questions, problems and complaints in person and via telephone

cashier and supervisor and waitress

banoi

2017-11 - 2019-11 · 2 yrs 1 mo

* Key responsibilities: * Present menus to customers, and answer enquires about menu items, making recommendation upon request * Efficient use of communication and problem-solving skills to resolve complaints or ensure satisfaction * Communicate dining or order details to kitchen personnel. * Schedule dining reservations and assist customers with seating arrangements. * Manage event contracts, including estimates, event profiles and post-even summaries. * Train new recruits on restaurant’s practices, culture and procedures to maximize efficiency and productivity * Process POS transactions, including checks, cash, and credit purchases or refunds * Reconcile cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. * Use cash registers and POS systems to request and record customer orders and compute bills.

sales assistant and volunteer

bcms

2016-4 - 2016-6 · 3 mos

* My job responsibilities included * developing strategies for selling of products and designing sales and marketing methods through which maximum revenue figures can be earned * assisting sales manager to resolve customer complaints and issues within the sales department for smooth functioning * supervising the various shift structures assigned to a range of employees or sales team members * handling the staff related problems and handling calls etc. * ensuring that every sales person in a firm to work in a way which is directs achieving the desired sales figures.