michelle ward

web and digital media specialist

About

Experienced Customer Service Representative with a demonstrated history of working in the utilities industry. Skilled in Microsoft Word, Team Building, Web Design, Art Direction, and Management. Strong support professional with a Master of Business Administration (MBA) focused in MBA from Southern New Hampshire University.

Country

united states

City

orlando

Industry

utilities

Skill

illustrator, photoshop, microsoft office, microsoft excel, customer service, social media, graphic design, web design, adobe creative suite, adobe acrobat, process improvement, newsletters, marketing, indesign, microsoft word, art direction, web content, powerpoint, logo design, leadership, team building, project management, layout, quarkxpress, html, business process improvement, management, adobe photoshop, forms, css, sitefinity, document management, content management systems, user experience, web development, team leadership

Experience

senior document and graphic specialist

orlando utilities commission

2006-9 - 2013-6 · 6 yrs 10 mos

customer service specialist

harland clarke

1996-12 - 1999-11 · 3 yrs

national collections team leader

at&t

1993-5 - 1996-12 · 3 yrs 8 mos

customer service representative

orlando utilities commission

2002-5 - 2006-9 · 4 yrs 5 mos

customer service supervisor

tropicana casino & resort

1988-8 - 1992-2 · 3 yrs 7 mos

web and digital media specialist

orlando utilities commission

2006-9 - Present · 20 yrs 1 mo

* Develop, design and maintain content for the internal and external web sites including graphics, images, documents and forms. * Build and evaluate company web sites and web pages utilizing UI and UX skills to fit user needs. * Research, build and publish web pages and web sites for business units maintaining corporate branding.