My Y Doan Ngoc

JD Group-JD Industry-International Business Department-Vietnam Business Department - Lead end-to-end supply chain operations across cross-border and local fulfillment models, overseeing consolidation hubs in Pingxiang and Liangping (China) and domestic warehouses in Bac Ninh and Long Binh (Vietnam). - Manage 3,745 industrial orders annually for 36 key accounts in 44 technical categories, ensuring customs compliance for 136 declarations with 100% accuracy. - Supervise international and domestic warehouse teams, implementing process improvements to enhance operational efficiency and inventory accuracy. - Control supplier portfolio (58.6% cross-border), manage contracts, and coordinate monthly payment cycles with accrual forecasting. - Optimize lead times and resolve exceptions (shortages, backlogs, delays) to maintain a 95%+ on-time delivery rate. - Conduct annual inventory audits with the corporate audit team and generate consolidated reports for management. *Key Achievements: - Be a part of generating 125B VND in revenue, with cross-border orders contributing 65%+ of total revenue (including participation in projects importing Dell Computers, Cables, Industrial Tablets, etc) - Reduced average lead time for cross-border fulfillment.

1• Operational Efficiency in Shipment Coordination: - Coordinated shipments efficiently, achieving a 95% on-time delivery rate. - Improved operational efficiency by 20% by optimizing shipment processes and logistics workflows. 2• Document Handling and Customer Service: - Handled documentation for 500+ non-dangerous goods shipments monthly, maintaining 98% compliance with international regulations. - Sustained customer satisfaction and retention rates at 85% and 80% respectively, by providing efficient and reliable service. 3• Financial Reporting and Compliance: - Achieved a 95% accuracy rate in monthly financial statements and customs record categorization for the Vietnam team. - Enhanced financial reporting compliance, leading to a 25% improvement in transparency and accountability. 4•Financial Management and Payment Control: - Managed financial transactions with over 90% on-time payment success, enhancing cash flow and supplier relations. - Reduced payment delays by 30% through the implementation of a new tracking system. 5• Technology Integration: - Streamlined operations by integrating advanced logistics software, resulting in a 35% improvement in data accuracy and a 25% increase in operational efficiency. - Enhanced customer communication and shipment tracking through digital tools, leading to a 40% increase in customer satisfaction scores.

Jingdong Group-Jingdong Logistics-International Logistics Department-Southeast Asia-Vietnam 1. Customer Engagement and Meeting Coordination: - Contacted customers regularly, contributing to a 20% increase in arranged meetings with corporations. - Ensured efficiency in customer communication, aligning with the Pareto principle where 20% of efforts yielded 80% of results in sales. 2. Administrative and Team Support: - Assisted Ms. Tracy in various capacities, including recording meetings, briefing, and preparing solution reports for the team. - Supported across all product lines, providing comprehensive administrative and operational assistance. 3. Market Research and Analysis: - Conducted in-depth market research in the Vietnamese logistics and manufacturing sectors, along with tracking economic trends. - Utilized research findings to inform sales strategies and market positioning. 4. Customer Relationship Management: - Developed customer funnels and journeys, aiding Sales and Managers in understanding customer progression and enhancing engagement strategies. - Played a key role in refining customer relationship management processes.

1. Customer Acquisition and Engagement: Expanded the customer pool by identifying and adding at least 100 new Vietnam and overseas customers daily. Made a minimum of 30 cold calls daily, achieving an impressive 16% daily response rate from potential customers. 2. Sales Skills Enhancement and Industry Expertise: Developed sales skills and deepened industry knowledge, particularly in Seafreight and Export cases. Successfully maintained a 75% customer retention rate, despite fluctuations due to price sensitivity among clients. 3. Customer Support and Satisfaction: Proactively addressed and resolved diverse customer issues, ensuring an 85% customer satisfaction rate. Collaborated effectively with the Customer Service Department to prioritize and put customer needs first. 4. Flexible Working Hours for Global Operations: Adapted to night shifts to efficiently handle transactions with American consignees, working from 21:00 PM to 02:00 AM.

1. Marketing Plan Execution and Digital Marketing: Successfully executed a marketing plan for Aeon Mall, completing it in just two weeks, surpassing expectations and shortening the deadline by 20%. Demonstrated proficiency in digital marketing techniques, contributing significantly to the project's accelerated completion. 2. Skills Development in Market Analysis: Acquired substantial knowledge in data analysis, gaining insights into consumer behavior and market research specifically for the project. Enhanced understanding of key marketing principles, contributing to more effective and targeted strategies. 3. Cultural Adaptation and Collaboration: Adapted effectively to the Japanese working culture (Horenso), ensuring smooth collaboration and communication. Cultivated strong working relationships with Japanese colleagues, demonstrating cultural sensitivity and adaptability.