Eric Chung

- Specialized in the trading of high-demand commodities, including Titanium Dioxide, Talcum Powder, Castor Oil, and White Oil. - Gathered and analyzed market intelligence to refine sales strategies and enhance competitive positioning. - Utilized strong interpersonal and communication skills to build and maintain long-lasting relationships with both new and existing clients, significantly contributing to sales growth. - Continuously developed professional skills through career growth opportunities, staying updated on industry trends to deliver cutting-edge solutions. - Managed accounts primarily from industrial segments, with some F&B and detergent industry clients.

- Prepared key technical documents such as Certificates of Analysis (COA), Material Safety Data Sheets (MSDS), and product specifications. - Ensured product quality by monitoring raw materials and finished products, and proposed improvements to enhance performance. - Collaborated on new product formulations, focusing on quality and operational efficiency. - Conducted product diagnostics and troubleshooting, addressing raw material, packaging, and product issues, followed by drafting Non-Conformance Reports (NCR). - Approved incoming and in-process materials, ensuring compliance with specifications and Standard Operating Procedures (SOP). - Investigated and resolved internal quality issues and customer complaints, improving product consistency. - Managed stock levels and purchase orders, ensuring timely delivery and availability of materials. - Supported ISO 9001:2015 (QMS) compliance through audits and training participation.

- Conducted daily quality checks on production batches to ensure product consistency and compliance. Collaborated with the Production Department to adjust batches when necessary, maintaining product specifications. - Tested new raw materials and provided evaluations in coordination with the Technical Manager. - Addressed customer complaints and product quality issues by working closely with the sales team to resolve concerns. - Managed routine documentation and ensured compliance with ISO 9001:2015 standards, supporting continuous quality improvement.

- Specialized in petrochemical solvents, including D40, White Spirit, Methanol, MEG, and DEG, managing a portfolio of accounts exclusively from the industrial segment. - Monitored customer buying trends, market conditions, and competitor activities to refine sales strategies and meet targets. - Stayed informed on industry trends to better align with customer needs and enhance product positioning. - Engaged with existing clients and potential prospects to assess business needs and prepared competitive quotations. - Collaborated with the Sales Manager to compile and present weekly and monthly sales performance reports.