My Duyen
Scrum Master / Project Coordinator @ FPT Software
About
B2B Implementation Coordinator with 8+ years of experience in FinTech, leveraging project management discipline to ensure commercial success. Core expertise lies in process coordination and complex requirements synchronization between FinTech and major financial partners (e.g., eKYC integration with six major banks). Proven ability to convert large-scale projects into stable business outcomes, with direct contribution to 25% revenue growth and 2M+ user ecosystem expansion.
Vietnam
Ho Chi Minh City
Computer Software
Business Analysis, Analytical Skills, Supplier Negotiation, Problem Solving, Product Management, Teamwork, Agile Project Management, Project Planning, Communication, Performance Monitoring, Strategic Project Management, Project Work, Systems Project Management, Empathy and leadership skills, Strong self-motivation and adaptability, Proficient in problem-solving skills and highly responsible, Excellent time management skills, Strong interpersonal skills and ability to work independently
Experience
Scrum Master / Project Coordinator
FPT Software
Ho Chi Minh City, Vietnam
- Established governance frameworks and reporting systems to oversee AI product deployment, ensuring transparency and predictability for a new division. - Improved implementation predictability and transparency by standardizing the Agile process and implementing Jira tracking. - Coordinated priorities with Product Owners and tech leads to align objectives and reduce communication gaps and cycle time. - Developed standardized workflows and progress reporting templates, applying process discipline to future AI projects.
Project Manager
MoMo (M_Service)
Ho Chi Minh City, Vietnam
- Served as the Primary Coordinator for eKYC integration with six major banks, focusing on process synchronization and ensuring AML/KYC compliance, which accelerated 25% revenue growth. - Coordinated multi-stakeholder teams to successfully launch QR Payment, reaching 2M+ users in 6 months. - Managed the operational stability of wallet-bank API integrations, supporting a 25% increase in new customer acquisition. - Successfully implemented Wallet-to-Bank Transfer Services, achieving 30% transaction growth within half a year. - Led UX/UI optimization initiatives, cutting transaction errors by 15% and boosting customer satisfaction metrics.
Assistant Digital Project Manager
National Citizen Bank (NCB)
Ho Chi Minh City, Vietnam
- Coordinated the successful rollout of NCB's iOS Mobile Banking App, facilitating early adoption of digital channels. - Collaborated with internal and external teams to integrate AirPay E-Wallet, expanding the cashless payment partner network. - Developed business analysis documents and clear requirement specifications, minimizing project misalignment. - Conducted risk assessments and issue tracking, ensuring adherence to governance frameworks and on-time delivery.
My Duyen's Contact Information
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