Muzakiruddin K.

Head Supervisor - Grocery Operations @ Rafeeq

About

I am an operations and supply chain professional with 8+ years of experience across online food delivery, grocery fulfillment, fleet operations, and last-mile logistics in high-volume, fast-paced environments. I have led end-to-end delivery operations—from order intake and warehouse readiness to rider dispatch and last-mile fulfillment—consistently delivering strong SLA performance, cost optimization, and scalable processes. My experience includes: Driving double-digit cost reductions through workforce planning, fleet optimization, and vendor negotiations Managing large-scale delivery fleets (600+ vehicles) using GPS tracking, route optimization, and predictive maintenance Building real-time KPI dashboards in Power BI to monitor productivity, accuracy, cost per order, and SLA performance Leading cross-functional teams across operations, fleet, and vendor partners to improve delivery speed and reliability Designing and implementing SOPs, compliance frameworks, and performance-based SLAs I specialize in turning operational data into actionable insights and aligning execution with business goals in last-mile and grocery operations. Currently, I am focused on scaling operations, improving unit economics, and building data-driven supply chain strategies for high-growth delivery platforms. 📍 Open to opportunities in Operations Management, Supply Chain Leadership, Last-Mile Strategy, and Fulfillment Operations.

Country

Qatar

City

Doha

Industry

Computer Software

Skill

Operational Risk Management, Python (Programming Language), SQL, Microsoft Power BI, Organization Skills, Real-Time Operating Systems (RTOS), Cost Management, Strategic Planning, Last Mile, Microsoft Office, Microsoft PowerPoint, Microsoft Excel, Logistics Management, Operational Planning, Supply Chain Operations, Time Management, Interpersonal Skills, Analytical Skills, E-Commerce, Supply Chain Management

Experience

Head Supervisor - Grocery Operations

Rafeeq

2024-12 - Present · 1 yr 10 mos

Doha, Qatar

Spearheaded grocery delivery lifecycle from order intake to last-mile fulfillment, achieving 93% SLA in order readiness. Implemented cost-saving initiatives in staffing and scheduling, reducing operational overhead by 12%. Built real-time KPI dashboards in Power BI to monitor accuracy, productivity, and cost per order. Negotiated performance-based SLAs with vendors to streamline order flow and minimize delays.

Fleet Team Lead

Rafeeq

2023-3 - 2024-12 · 1 yr 10 mos

Doha, Qatar

Managed 600+ delivery vehicles, introducing GPS tracking and idle time monitoring for operational efficiency. Achieved 20% fuel cost savings through route optimization and eco-driving training programs. Reduced vehicle downtime and repair costs by 18% with predictive maintenance strategies. Renegotiated fleet rental agreements, resulting in 10% monthly cost reduction. Developed SOP compliance checklists and conducted daily audits to minimize violations.

Senior Operations Supervisor

Rafeeq

2021-7 - 2023-3 · 1 yr 9 mos

Doha, Qatar

Led multi-regional delivery operations, improving order dispatch rate by 22%. Conducted root cause analysis and performance reviews, leading to cost-to-delivery improvements. Managed rider lifecycle (onboarding, leave management, escalation handling). Optimized last-mile routing, reducing turnaround time and boosting rider productivity.

Operations Supervisor

Rafeeq

2019-6 - 2021-7 · 2 yrs 2 mos

Doha, Qatar

Supervised daily coordination between delivery partners and internal support teams. Implemented real-time KPI tracking and streamlined order handoff workflows. Contributed to designing SOPs for newly launched zones, enhancing scalability.

Operations Coordinator

Rafeeq

2019-1 - 2019-6 · 6 mos

Doha, Qatar

Managed early-stage operations setup, including onboarding and order tracking systems. Ensured smooth daily order processing and quick issue resolution during platform scale-up.

Operations Associate

foodpanda

2017-4 - 2018-10 · 1 yr 7 mos

Hyderabad, Telangana, India

Coordinated order dispatch and rider support across a high-volume urban delivery network. Maintained delivery quality and helped standardize SOPs for faster fulfillment.