muyapo muzola

operations director

About

A Self Driven, Innovative ICT Professional holding a Masters Degree in Information Technology with twenty six years’ experience in managing and providing Information Technology support to internal and external clients including to multicultural, diverse groups of people. A Certified Service Desk Analyst who is customer focused, result oriented ICT professional committed to service delivery and ensuring customer delight. Highly experienced in ICT Management and support services guided by the organizational strategic plan. Has national and International experience in implementation and Management of large and small scale projects aimed at improving results to maximize Returns on Investment.

Country

pakistan

City

pakistan

Industry

information technology and services

Skill

it service management, information technology, it management, project management, microsoft technologies, citrix metaframe, service management, it strategy, itil, linux server, windows server, server administration, lotus domino administration, microsoft exchange, disaster recovery, operations management, management, service delivery, leadership, technical support, service desk, ict, it operations, incident management, strategy, networking, analysis, infrastructure, system administration, system deployment, network administration, servers, change management, process improvement, project planning, security, business continuity, data center, governance, active directory

Experience

operations director

ict manager

united nations

2007-11 - 2013-12 · 6 yrs 2 mos

ICT Management, ICT Support and Operations Management

senior systems analyst

botswana college of agriculture

2006-4 - 2007-11 · 1 yr 8 mos

ICT Management, Support Services, Project Management,

senior lecturer and systems administrator

molepolole college of education

1999-1 - 2006-4 · 7 yrs 4 mos

System Administration, Project Management and ICT Lecturing

acting operations manager

unicef

2013-10 - 2013-12 · 3 mos

Leading and managing the Operations Department comprising of Human Resources, Supply, ICT, Finance and Admin sections.

service desk analyst

united nations-new york

2010-1 - 2010-12 · 1 yr

Was on a one year assignment(Secondment) at UNICEF Headquarters New York to evaluate and existing global systems and make recommendations to the UNICEF Executive a well as to promote and provide efficient and effective support to all UNICEF Offices globally to improve service delivery.

managing director

kingbed investments

2015-1 - Present · 11 yrs 9 mos

Education

leadership

2012-1 - 2013-1 · 1 yr 1 mo

Modules Covered: Presentation Skills (Communication), Feedback Essentials (Working with People), Time Management (Drive for Results), Decision Making (Deciding and Initiating Action), New Manager Transitions (Leading and Supervising), Difficult Interactions (Relating and Networking), Negotiating (Persuading and Influencing), Process Improvement (Analyzing), Innovation and Creativity (Creating and Innovating), Strategic Thinking (Formulating Strategies and Concepts), Meeting Management (Planning and Organizing), Change Management (Adapting and Responding to Change), Career Management (Career Management), Strategy Execution, Leading & Motivating