Mustafa Al-Ogaili

• Instructional Aide for SI 544 (Introduction to Statistics and Data Analysis) and SI 507 (Intermediate Programming), for Professor Bobby Madamanchi • Graded assignments, quizzes, and discussion exercises involving statistical analysis in R and programming concepts in Python • Assisted in course design improvements, including exploring the use of LLMs to enhance instructional materials and improve the learning process for future semesters

• Developed standardized ontologies to model research datasets, boosting interoperability and cutting integration time by 25% • Engineered and fine-tuned LLM prompts to enhance NLP-driven data labeling workflows • Automated data transformation pipelines to convert unstructured outputs into machine-readable formats • Evaluated LLM output quality to inform the design of scalable, AI-assisted data processing tools

• Optimized weekly email campaigns using open/click-rate data to improve engagement and content strategy • Designed a UX-focused digital brochure and Canvas site to streamline onboarding for potential info-science students • Managed and iterated the program’s Google Sites hub, improving navigation and reducing info retrieval time • Managed outreach events and adapted messaging based on feedback to drive stronger student engagement

• Developed data-driven outreach models, increasing voter engagement by 22% with targeted outreach strategies • Managed 50+ teams to improve campaign efficiency, reaching 5,000+ households and increasing awareness of policy initiatives by 25% • Streamlined communication processes with Excel, reducing costs by 15% • Enhanced strategic decisions by analyzing large campaign data results and delivering insights to senior leadership

• Led and trained 30+ canvassing teams in grassroots outreach promoting the Inflation Reduction Act and environmental initiatives, reaching over 3,500 households and boosting public awareness by 20% • Designed data-driven engagement strategies and streamlined reporting processes using Excel, increasing campaign efficiency and reducing operational costs by 12% • Conducted field audits and direct community follow-ups to ensure canvasser accountability and validate outreach impact • Analyzed outreach data and presented insights to senior leadership, informing strategic decisions and improving campaign effectiveness

• Delivered personalized financial guidance to members, supporting account openings, loan approvals, and credit line applications in a fast-paced environment • Assessed financial data to recommend tailored banking solutions, ensuring regulatory compliance and aligning with members’ goals • Conducted brief but thorough financial assessments and helped craft short-term financial strategies based on client needs and risk profiles • Built rapport with members and identified referral opportunities, contributing to business development during the limited engagement

• Accurately processed a variety of banking transactions, such as deposits, withdrawals, and payments, ensuring prompt and reliable service for all customers • Adhered strictly to operational and security procedures, including verifying customer identities and identifying fraudulent activities, to minimize risks and uphold regulatory compliance • Proactively identified opportunities to recommend and cross-sell bank products, such as credit cards, loans, and savings accounts, enhancing customer satisfaction and contributing to sales goals

• Worked a minimum of 20 hours per week as part of my PSYCH 211 course through the University of Michigan • Worked closely with lead teachers and staff to maintain effective communication and ensure an effective and successful experience at the development center • Assisted in the implementation of appropriate educational activities, fostering cognitive, social, and emotional development • Employed positive reinforcement techniques to manage behavior, fostering a conducive learning atmosphere while addressing individual needs

• Instructed new team members on order processing, table service, and customer interaction to ensure a high level of competence and professionalism • Attentively served guests, provided menu knowledge, took orders, and ensured that all special requests are communicated accurately to the kitchen staff • Recorded and analyzed guest feedback to identify areas for improvement and develop strategies to enhance customer satisfaction • Oversaw the hiring and management of cleaning staff to maintain the restaurant's visual appeal and cleanliness standards