Mustafa Shuraiky

• Generate sales for a portfolio of accounts and reach the company's sales target • Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling • Manage and solve conflicts with clients • Interact and coordinate with the sales team and other staff members in other departments working on the same account • Establish budgets with the client and company • Meet time deadlines for accounts • Take orders over the phone, Internet, or through email.

• Responsible for managing the distribution operations and functions within an organization. • Oversee warehouse operations. • Oversee the transportation of goods from production site to consumer to client. • Develop and implement a logistics process. • Inventory goods that arrive from manufacturer. • Review and approve purchase orders. • Ship finished products. • Collaborate with marketing executives to ensure that new products reach the right markets at the optimal time. • Conduct market research to learn about the demand for different goods. Convince retailers to carry their products. • Decide appropriate quantities of items to stock. • Take orders over the phone, Internet, or through email. • Visit retailers to demonstrate products.

• Manage in-life product performance: sales, margin, and churn, conducting extensive numerical analysis using company data. • Identify and present innovative and creative product solutions. • Project management of all product integration/launches/changes throughout implementation. • Identify the business and operational requirements based upon the business requirements & objectives of each product. • Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products. • Coordinate and build strong working relations with various internal organizations including; IT, Engineering, Sales, Marketing, Product Development, & Operations. • Lead the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations. • Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter. • Monitor internal processes for efficiency and validity pre & post product launch/changes. • Provide support for other departmental projects as needed. • Participate in opportunities to develop both personally and professionally. • To meet/exceed and maintain service levels as assigned by management. • To meet/exceed expected reliability standards.

• Maintain existing Treasury relationships & expand coverage / develop new contacts. • Improve quality of services offered & increase transacted volumes, with a main focus on developing existing Islamic products offerings & overlooking the addition of new Sharia Compliant products. • Mentor and motivate subordinates. Additionally, evaluate their evolution/performance on a frequent basis. • Constantly liaise with Relationship Managers and other related divisions to ensure utmost synergy, and avoid duplication of efforts. • Provide weekly customer reports with detailed analysis of business activity (including features such as expansion of current business, new business, and missed business). • Resolve all client pending issues on the same day prior to end of day close of business.

• Ensuring the Showroom and all displays are neat and tidy at all times. • Responsibility for stock management and ordering. • Ensure window and showroom displays are installed in a timely manner to company standards, liaising as necessary with Marketing. Recommend potential advertising venues and marketing strategies to head office/management • Reassess stock biannually to minimize distribution costs/ensure customer orders are met as soon as possible. • To produce a monthly report covering objectives set, results achieved and sales forecasts. To maximize sales opportunities with retail clients, the trade, designers and the local market. • To develop and extend the customer account base through local marketing initiatives. • To produce a monthly report covering objectives set, results achieved and sales performance, collating forward indicators. Accurately monitor, analyze and report sales patterns and trends.

Telemarketing Online Marketing Sales distributors of cards Customers and sales personnel Internet sales for companies and hosting

Introduction of customers to new products Business marketing offers to customers via the Internet Pitching marketing offers for potential client