Mustafa Safwat - IISI - ICWIM - RIFS - SCA

- Develop and maintain long-term relationships with HNWIs. - Serve as the main point of contact for all banking and investment needs. - Conduct regular portfolio reviews and financial check-ins. - Assess clients’ financial objectives and risk tolerance. - Collaborate with internal specialists (investment advisors, legal, tax experts) to offer holistic wealth solutions. - Propose and monitor tailored investment portfolios. - Provide market insights and product recommendations. - Monitor performance and adjust strategies as needed. - Offer a range of private banking products (loans, credit lines, structured products, deposits). - Structure complex lending and credit facilities to meet client needs. - Identify and acquire new high-net-worth clients through networking, referrals, and events. - Develop marketing strategies and participate in client engagement initiatives. - Ensure full compliance with internal policies and external regulations (KYC, AML, etc.). - Conduct risk assessments and maintain accurate client documentation.

- Consistently achieving sales targets in line with best practice standards of services and acting as a “Trusted Advisor” to HNW clients. - Managing a rich, diverse portfolio, bringing new-to- bank accounts on a yearly basis. - Developing comprehensive customized financial plans based on client risk profiles to reach their long-term and short-term goals. - Maintaining an active pipeline of forecasted sales. - Overseeing the entire bank relationship with clients. - Maintaining proactive regular contact with clients through all available communication channels and use detailed knowledge of their lifestyle preferences to offer relevant value-added opportunities. - Maintaining an overall diligent performance with regards to internal processes in relation to Legal and Compliance functions, and ECDD policies and procedures.

- Maintaining new and existing client relationships, including informing clients of market conditions, updating them on investment research and economic trends, and meeting with them to discuss their portfolio performance and investment objectives. - Prospecting for new clients. - Staying up to date with relevant investment and trading news, and economic trends. - Advising clients on financial products and services provided by the organization. - Communicate with clients about their accounts, market conditions and economic trends. - Handle financial products as required. - Meet with clients on a regular basis to assess their financial needs and growth opportunities.

- Responsible for assigned sales targets monthly. - Goals set for targets month on month, maintaining relationship with target customers. - Open new accounts, interviews and process mortgage loan and credit line applications. - Maintained a successful sales track in the retail banking environment by providing outstanding customer service and exceptional knowledge of financial needs. - Evaluate client’s financial needs and recommend products to meet their needs. - Meet with clients on a regular basis to assess their financial needs and growth opportunities. - Provided excellent customer service to all ranges of customers. - Optimized customer relationship through different strategies. - Identified customer requirements and complaints to assist them effectively. - Ensured prompt follow up actions on all customers enquires and issues. - Resolved customers' problems proactively to ensure absolute customer satisfaction. - Adhered to bank policies and procedures. - Analyzed customer trends to optimize sales and service administration procedure. - Maintain good relation with client. - Ensured that every customer has a positive experience.

- Opening and closing the Banking Center and monitoring cash limits, ensuring that the optimum cash balance is maintained at all times to ensure risks are minimized. - Supervise the performance of Head Teller & Tellers and auditing all documents that come from the tellers. - Responsible for the users' registration, branch vault keys, safe box keys and safe-keeping of security items such as Demand Drafts, Bank's stamps, etc. - Non financial goals such control over Stationery usage - Making supervisory decisions, ability to approve tellers transaction over their limit and ensuring quality of customer service at all times - Auditing all documents that come from the tellers to ensuring that the daily Tellers transactions journals have been checked initialed and filed as per the Bank's policy &procedure - Ensure correct procedures are adhered to and high level of accuracy and performance in the execution of duties of the head teller - Accurate complete and submit branch report and responding to audit queries, ensuring that the discrepancies pointed out by them are corrected immediately - Responding to enquiries from AML Unit in a timely manner - Auditing Cheques on ECC system (Quality Assurance) and forward them to Central bank. - Receive through ECC system paying bank replies on cheque status (accepted, Rejected…. etc.) and print accepted and returned cheque report, sign it and send it to central operation unite. - Assists branch manager with other duties and assignments as requested

- Adheres to the bank policy and procedure, teller policy and security policy to avoid losses to the bank - Maintaining teller and branch limits and coordinate cash shipment - Completes all transaction in an accurate and timely manner - Replenishment of the ATMs Machines at the Branch and follow up with the ATMs outside the Branch. And provide them with the cash needed. - Consistently balance cash drawer independently and accurate while maintaining a neat and organized teller station - Receiving the cash from the other tellers at the end of the day. - Balance the vault on daily basis - Clearing Cheques. - Acting Customer Service Representative Duties included accepting credit card and loan applications, opening and closing accounts, cross-selling and consultative sales of financial products, and maintaining up-to-date knowledge of banking services and products.

- Supervised Accounts Receivable and Accounts Payable department. - Spearheaded financial management functions on a daily basis including asset management, cash flow management, and expense reporting. - Audited sales, taxes and corporate income. - Assisted Accounting Manager in daily financial processing, including monitoring of payroll data, cash receipts, billing, disbursements, expense accounting, and deposits. - Maintained the general ledger, produced budgets, and prepared profit and loss, balance sheet, and cash flow statements.

- Assisted vice president with issues relating to compensation and performance appraisals. - Played an active role employee relations, policy development, training, recruitment, compensation, benefits administration, and risk management. - Assisted with reference checks and processed resumes.